- Fix reported issues and advocate for the customer.
- Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal.
- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
- Training and enabling our service partners to ensure that they can sufficiently support customer issues.

How do you qualify
- 2 or more years of experience working in an operations environment.
- Background in customer service/support and IT, networking, or IT security incident management.
- Experience driving efficiencies, handling growth,



and delivering results.
- Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.
- Strong organizational skills and work well with contacts in various business subject areas.
- Conversationally and technically fluent in English verbally and written.

Advantageous to have:
- Solid understanding of Networking and Layer 7 Protocols.
- Familiarity with Container technologies (Docker and Kubernetes).
- Knowledge of Data Representation types (XML, JSON, YAML).
- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
- Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred.
- Strong troubleshooting skills, independent and collaborative.
- Approachable disposition and steadfast in delivering.
- Ability to prioritize and multitask when leading sophisticat

📌 Security Support Engineer II (Bengaluru)
🏢 F5 Networks
📍 Bengaluru