09 Sep
|
C1
|
Secunderabad
Key Deliverables
- Manage and develop a technical team focused on software updates for managed service customers
- Create and enforce processes to enhance client service and internal efficiency
- Monitor and ensure timely resolution of customer issues, maintaining high satisfaction
- Oversee SRM program compliance and contractual requirements
Role Responsibilities
- Lead onboarding and participate in cross-functional collaboration with Incident Management and Service Transition teams
- Review and improve processes based on team feedback
- Monitor ticket activity, hygiene, and customer satisfaction
- Provide after-hours support and participate in the manager on-call rotation
📌 Manager, Software Release Management (Secunderabad)
🏢 C1
📍 Secunderabad