Job description
What will you do:
- Perform technical reviews & share knowledge to proactively identify & prevent issues
- Understand your customers' technical infrastructures, hardware, processes, and offerings
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver key portfolio updates and assist customers with upgrades
- Manage customer cases and maintain explicit and concise case documentation
- Create customer engagement plans & keep documentation on customer environments updated
- Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings
- Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success
- Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases




- Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle
- Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption
- Establish and maintain parity with Red Hats platform & cloud technologies strategy
- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas
- Travel to visit customers, partners, conferences, and other events as needed

What will you bring:
- Bachelor's degree in science or a technical field; engineering or computer science
- Competent reading and writing skills in English
- Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class

📌 Technical Account Manager (Bengaluru)
🏢 Red Hat
📍 Bengaluru