Job Description:
We are in search of a seasoned IT Administrator to oversee the maintenance, enhancement, and management of our software, hardware, and cloud infrastructure. This role demands a high level of resourcefulness, as you will be tasked with swiftly diagnosing and resolving issues. Effective communication with diverse interdisciplinary teams and users requires patience and proficiency. Your overarching objective will be to guarantee the seamless and efficient operation of our technology infrastructure. If you possess the necessary skills and are eager to contribute to a thriving tech setting, we encourage you to apply.
- Provide comprehensive user support services for PC and Mac platforms, video conference equipment, printers / copiers, phone systems, and general IT hardware / software.
- Provide technical support to employees, partners & customers.
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, cloud & hardware.
- Perform technical evaluations, analysis,



and troubleshooting for supported desktop / servers in response to helpdesk tickets, including failures and full system outages.
- Maintain asset inventory and collaborate with external suppliers for potential orders / equipment.
- Setup accounts and work stations.
- Manage network servers and technology tools.
- Troubleshoot issues and outages.
- Ensure security through access controls, backups and firewalls.
- Upgrade systems with new releases and models.
- Build an internal wiki with technical documentation, manuals and IT policies.
- Perform server administration tasks (ex: user / group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.
- Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, te

📌 IT Administrator (Bengaluru)
🏢 Arun Thiyagarajan (Proprietor of Swathi Business Solutions)
📍 Bengaluru