Job Title: MID LEVEL MANAGER (MLM) L2

City: Hyderabad

State/Province: Telangana

Posting Start Date: 8/1/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Position: Deputy Manager - Quality

Location: Hyderabad

Wipro Band: B3

Shift: Rotational (WFO)

Qualification: Academic Qualification: Graduate

Experience Range: 24 months

Essential Hiring Skills

- Communication and strong Client management skills

Valuable to have Hiring Skills

- GIS product knowledge

Responsibilities:

- Ensures accuracy, process control, and continuous improvement in the process
- Work with stakeholders to meet the business goals
- Present quality metrics in the business reviews
- Build and manage QMS for GIS data
- Create SOPs, QC checklist, version control guidelines
- Conduct QC/QC audits on QC work
- Define accuracy thresholds, tolerance limits, and acceptance criteria
- Implement CAPA and error tracking workflows
- Monitor KPIs
- Train team on quality methods
- Manage sampling plans and validation
- Prepare quality reports for management/Clients

Maximize process efficiency and cost effectiveness

- Maximize process efficiency and cost effectiveness through strategic planning, contract compliance, and governance mechanisms

Strategy Planning with Senior Stakeholders

- Collaborate with leaders to provide strategic and operational plans associated with the account




- Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
- Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems

Contract compliance & adherence

- Ensure all SLA parameters are met in the account and maintain a green card at all times
- Review and drive appropriate actions/systemic changes on internal and external audit findings to ensure no major non-compliances are cited
- Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

Delivery governance in the account

- Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
- Ensure a green card for all accounts in terms of performance and quality
- Monitor and review delivery dashboards/MIS across accounts to track progress and identify potential red flags
- Participate and share account performance across operational, quality, and fulfillment parameters with internal and external stakeholders
- Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
- Ensure regular invoicing as per the contract terms and conditions
- Forecast and track key account metrics

Invoicing

- Timely submission of invoices to the client as defined in the SOW
- Provide information required and resolve any invoicing issues raised by the client

Collect and analyze statistics

- Assume responsibility for budgeting and tracking expenses

Ensure outstanding performance against key metrics





- Evaluate performance with key metrics (accuracy, customer service metrics, etc.)
- Set direction for the team, track progress against targets through regular cadence calls and course correct as required
- Drive the focus of the team on quality and adherence to contract compliance processes
- Drive and implement structured cadence around quality, both process and transactional
- Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
- Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp-ups, etc.

Resource Allocation & Retention

- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
- Optimize manpower and minimize leakages by working closely with the delivery head
- Ensure retention by offering relevant training and certifications of all allocated resources
- Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team

Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects.

Mandatory Skills

- Geographic Information Systems (Maps)

Experience

- 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions.

To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Join a business powered by purpose and a place that empowers you to design your own reinvention.

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📌 MID LEVEL MANAGER (MLM) (India)
🏢 Wipro
📍 India