Job Description
Key Responsibilities:
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- Enter sales orders accurately and promptly in SAP and ensure timely order confirmation to customers.n
- Manage customer orders, complaints, returns, and service requests including quality documents and other customer-specific requirements.n
- Review order management activities in SAP/ERP and coordinate deliveries in line with customer due dates and lead time requirements.n
- Create, update, and maintain customer master data in SAP.n
- Proactively communicate order status, delivery updates, shortages, and delays to the sales team and customers through email or calls as required.n
- Coordinate with internal teams such as Sales, SCM, Purchase, Warehouse, Quality, and Finance to ensure timely execution of customer orders.n
- Prepare bi-weekly open order reports and review them with the sales team and customers to align deliveries with customer schedules.n




- Escalate critical issues to the Team Lead, Manager, or Head of Department when guidance or intervention is required.n
- Visit customers periodically to understand sales processes, customer requirements, and improvement areas for better service support.n
- Proactively schedule and participate in meetings with sales teams to improve order execution and customer complaint handling.n

nKey Skills and Competencies:
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- Understanding of internal processes including Order-to-Cash and Procure-to-Pay cycles.n
- Team collaboration and cross-functional coordination.n
- Basic knowledge of SCM processes.n
- Working knowledge of ERP/SAP.n
- Basic Excel skills.n

n6)Time management and adherence to deadlines.
n7) Explicit written and verbal communication.

📌 Customer Service Executive (Pune)
🏢 Würth Industry India
📍 Pune