Patient Navigator / Care Coordinator – Kiran Program

About the Role

We are looking for a Patient Navigator / Care Coordinator to support patients throughout their therapy journey under the Kiran Program. The role involves patient coordination, documentation support, follow-ups, verification, and resolving documentation-related queries while ensuring a smooth and patient-centric experience.

The ideal candidate should have healthcare coordination experience, strong communication skills, empathy, and the ability to manage multiple patient requirements efficiently.

Roles & Responsibilities

- Provide Kiran-related documentation support to patients.
- Follow up with patients regarding pending Infusion Confirmation Forms (ICF).
- Connect with discontinued patients who have requested therapy re-initiation and support them through the required process.
- Resolve Kiran-related documentation queries raised by HCP Coordinators.
- Assist with patient verification and ensure required information is accurately captured.
- Coordinate with relevant internal teams and stakeholders to ensure timely completion of patient requirements.
- Maintain accurate and organized patient documentation and records.

Key Activities
1. Clinicians App

- Ensure appointments assigned through the Clinicians App are successfully completed.
- Track appointment status and coordinate with relevant stakeholders wherever required.
- Follow up on pending or incomplete appointments.

1. Patient Documentation

- Ensure all required patient documents are available, complete, and properly cross-checked.
- Identify missing, incomplete,



or incorrect documentation.
- Assist patients in completing and correcting documentation as required.
- Ensure documentation is processed accurately and within the required timelines.

Required Qualifications & Experience
- 1–2 years of experience in any of the following or similar healthcare roles:

- Patient Navigator

- Care Coordinator

- Hospital Key Account Manager

- Patient Relationship Executive

- Healthcare Coordinator
- Positive understanding of healthcare systems and patient-centered care.
- Strong communication and interpersonal skills.
- Ability to coordinate effectively with patients, healthcare professionals, and internal teams.

Preferred Qualifications
- Bilingual or multilingual communication skills will be an advantage.
- Prior on-field experience in healthcare or patient coordination will be preferred.
- Experience working directly with patients, hospitals, clinics, or healthcare professionals is an added advantage.

Key Competencies
- Communication & Interpersonal Skills – Ability to communicate clearly and build positive relationships with patients and healthcare stakeholders.
- Problem-Solving & Critical Thinking – Ability to identify issues, assess situations,



and provide appropriate solutions.
- Empathy & Cultural Competency – Demonstrates sensitivity, understanding, and respect toward patients from diverse backgrounds.
- Organizational & Time Management – Ability to manage multiple patients, follow-ups, documentation, and deadlines efficiently.
- Attention to Detail – Ensures accuracy and completeness of patient documentation and information.
- Patient-Centric Approach – Focuses on delivering a smooth, supportive, and positive patient experience.

Key Focus Areas

Area| Key Responsibility

Patient Support| Documentation assistance and therapy-related coordination

Patient Follow-up| ICF follow-ups and therapy re-initiation cases

Documentation| Verification, cross-checking, correction, and completion

Clinicians App| Appointment completion and follow-up

HCP Coordination| Resolution of documentation-related queries

Patient Verification| Supporting accurate patient verification

Stakeholder Management| Coordination with patients, HCP Coordinators, and internal teams

Ideal Candidate The ideal candidate will be a patient-focused healthcare professional who is comfortable interacting with patients, managing documentation, conducting follow-ups, and coordinating with multiple stakeholders. The candidate should be organized, empathetic, detail-oriented, and capable of resolving issues independently while maintaining a high standard of patient service.

Pay: ₹200,000.00 - ₹360,000.00 per year

Benefits

- Health insurance

Work Location: In person

📌 Medical Representative (Patient Navigator) (Bengaluru)
🏢 Healthvista India
📍 Bengaluru