Job Description
Desktop Support Engineer - Healthcare Imaging / Eye Care Equipment Support
nLocation: Bangalore / Chennai
nExperience: 3+ Years
nEmployment Type: Full-Time
nAbout the Role
nWe are seeking a Desktop Support Engineer with hands-on experience supporting Healthcare Imaging, Eye Care, Diagnostic, or Medical Equipment environments. The ideal candidate should have robust expertise in Windows desktop support, device connectivity troubleshooting, healthcare IT workflows, and end-user support within hospitals, clinics, or diagnostic centers.
nKey Responsibilities
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- Install, configure, and support Windows desktops, laptops, and peripherals used with healthcare and eye-care equipment.n
- Troubleshoot connectivity issues between PCs and medical devices, imaging systems, and diagnostic equipment.n
- Configure and maintain healthcare applications and device interfaces.n
- Support imaging environments including PACS, RIS, DICOM, HL7, and related healthcare workflows.n
- Diagnose and resolve hardware, software, printer, and network-related issues.n




- Manage incidents and service requests through ticketing tools while meeting SLA requirements.n
- Work closely with vendors and field engineers for device installation, maintenance, and issue resolution.n
- Provide technical assistance and training to clinicians, technicians, and end users.n
- Maintain detailed documentation of incidents, troubleshooting activities, and resolutions.n
- Escalate complex technical issues to higher-level support teams when required.n

nMandatory Skills
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- Windows 10/11 Desktop Supportn
- Laptop/Desktop Hardware Troubleshootingn
- Active Directory User Administrationn
- TCP/IP, DNS, DHCP, VPN Troubleshootingn
- ServiceNow or other ITSM / Ticketing Toolsn
- End User Computing (EUC) Supportn
- Printer & Peripheral Device Supportn
- Strong Customer Service and Communication Skillsn

nHighly Preferred Experience
nHealthcare Imaging Systems
nEye Care Equi

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