Company Name: VARITE India Private Limited
About The Client
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job
MDM SOTI L2
Job Summary
- The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support for Microsoft Teams and associated platforms.
- This position is pivotal in ensuring seamless operations, troubleshooting complex incidents, and enhancing customer satisfaction through effective resolution strategies.
Key Responsibilities
- Provide advanced technical support for Microsoft Teams and Microsoft Teams EV, performing root cause analysis and implementing solutions for complex incidents to ensure high-quality outcomes.
- Collaborate with cross-functional teams to resolve escalated technical and security issues, ensuring compliance with quality standards and company policies.
- Update and manage the knowledge base, contributing to the training of new team members and coaching analysts to enhance team performance and service delivery.
- Resolve complex support tickets within agreed SLAs, ensuring operational continuity and maintaining a robust security posture across Microsoft Teams and SharePoint Online.
- Drive customer satisfaction by achieving first call resolution, minimizing rejected resolutions and case reopenings, while effectively mitigating security threats.
- Provide L2 support for Microsoft Teams, including troubleshooting meetings, calls, messaging, presence, and collaboration issues.
- Perform detailed incident investigation and root cause analysis for recurring Microsoft Teams issues.
- Support Microsoft Teams administration, configuration, policies, and user-related issues.
- Troubleshoot SharePoint Online access, permissions, and collaboration-related issues.
- Support Microsoft Viva-related issues and user queries.
- Analyze technical logs and diagnostic information to identify and resolve complex incidents.
- Escalate unresolved technical issues to relevant teams with complete troubleshooting details.
- Maintain accurate incident records and technical documentation.
- Participate in incident, problem, and change management activities.
- Support continuous improvement initiatives to enhance service quality and operational efficiency.
Skill Requirements
- Advanced proficiency in Microsoft Teams and Microsoft Teams EV.
- Solid understanding of SharePoint Online and MS Viva.
- Strong troubleshooting and root cause analysis skills.
- Familiarity with incident management and escalation processes.
- Experience troubleshooting Microsoft Teams meetings, calling, messaging, and collaboration issues.
- Knowledge of Microsoft Teams administration and configuration.
- Understanding of SharePoint Online administration and permissions.
- Knowledge of Microsoft Viva applications and services.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to handle complex technical issues within agreed SLAs.
- Ability to work effectively with cross-functional and support teams.
Other Requirements
- Job Responsibilities: SOTI MobiControl
- Skill Requirement: SOTI MobiControl
- Other Requirement:
SOTI MobiControl
- : MDM Engineer – SOTI MobiControl & Zimperium (L2)
- Provide L2 support for SOTI MobiControl and Zimperium.
- Manage and troubleshoot mobile device management-related issues.
- Support device enrollment, configuration, monitoring, and management using SOTI MobiControl.
- Troubleshoot device connectivity, policy, application, and configuration issues.
- Support mobile device security and compliance requirements.
- Perform root cause analysis for complex MDM incidents.
- Collaborate with relevant teams to resolve escalated SOTI MobiControl issues.
- Maintain technical documentation and knowledge base articles related to MDM support.
- Support incident, problem, and change management activities related to SOTI MobiControl.
MDM SOTI L3
Job Summary
- The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools.
- This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost.
- The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
- Develop and maintain automation solutions to improve operational efficiency and streamline IT processes.
- Support asset management activities and ensure accurate tracking and maintenance of IT assets.
- Identify opportunities to automate repetitive operational and ITIL processes.
- Collaborate with technical and business teams to understand requirements and deliver effective automation solutions.
- Maintain and enhance existing automation tools and applications.
- Troubleshoot automation-related issues and provide timely technical support.
- Ensure automation solutions follow organizational quality, security, and cost standards.
- Document automation processes, solutions, and operational procedures.
Key Responsibilities
- Enhance operational systems by leveraging MS Teams and SharePoint Online to improve management reporting, streamline information flow, and optimize business processes for effective organizational planning.
- Collaborate with clients to understand their requirements, ensuring that the support team utilizes Microsoft Teams EV to meet and exceed client expectations consistently.
- Lead and mentor the project team by utilizing MS Teams for transparent communication of project goals and fostering a collaborative work environment.
- Drive innovation by proposing recent ideas for process development using MS Viva and SharePoint Online, contributing to overall organizational progress and efficiency.
- Provide tailored solutions that align with customer needs by utilizing Microsoft Teams and related technologies, leading to measurable business results.
- Identify opportunities for process automation and operational improvement using Microsoft Teams, SharePoint Online, and MS Viva.
- Support integration of collaboration tools with existing operational processes.
- Develop and maintain reporting and workflow solutions to improve operational visibility.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Monitor and troubleshoot automation workflows and related operational issues.
- Maintain documentation for automation processes, workflows, and solutions.
Skill Requirements
- Proficient in MS Teams and Microsoft Teams EV.
- Strong knowledge of SharePoint Online and MS Viva.
- Excellent problem-solving and operational management skills.
- Ability to lead teams effectively and communicate project goals clearly.
- Experience with automation tools and workflow development.
- Knowledge of ITIL processes and asset management.
- Strong analytical and troubleshooting skills.
- Ability to understand business requirements and translate them into technical solutions.
- Strong collaboration and stakeholder-management skills.
- Ability to manage multiple tasks and priorities effectively.
Other Requirements
- Job Responsibilities: SOTI MobiControl
- Skill Requirement: SOTI MobiControl
- Other Requirement: SOTI MobiControl
- Key Sourcing Information: NA
- : MDM Engineer – SOTI MobiControl & Zimperium Mobile Threat Defense (L3)
- Provide L3 technical support for SOTI MobiControl and Zimperium Mobile Threat Defense.
- Manage and troubleshoot complex mobile device management and mobile security issues.
- Perform root cause analysis for escalated SOTI MobiControl and Zimperium-related incidents.
- Support advanced device configuration, policy management, application deployment, and compliance activities.
- Troubleshoot complex mobile device enrollment, connectivity, configuration, and security issues.
- Support Zimperium Mobile Threat Defense capabilities and investigate mobile security threats.
- Collaborate with infrastructure, security, application, and support teams to resolve complex issues.
- Develop and maintain technical documentation, troubleshooting procedures, and knowledge articles.
- Provide technical guidance and support to L1/L2 teams.
- Participate in incident, problem, and change management activities.
- Identify opportunities for improving MDM and mobile security processes and operational efficiency.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
0-2 years
INR 5,000
2-6 years
INR 7,500
6+ years
INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
📌 Mdm Soti& (Noida)
🏢 VARITE
📍 Noida