About Us:

Rigle is a global eCommerce accelerator that partners with high-potential brands to build, scale, and protect their presence across major marketplaces — with Amazon as our core focus. We operate with the same rigor as top Amazon-native teams, combining deep platform expertise, strong internal processes, and data-driven decision making.

We manage large, complex catalogs across multiple brands and categories and are obsessive about catalog quality, compliance, and scalability. As we continue to grow, we are building a world-class Amazon operations team and are seeking senior-level talent to help lead that effort.

Position Overview:

We are hiring a Marketplace Specialist (Amazon) to take full ownership of Rigle’s day-to-day Amazon marketplace operations, account health, and policy compliance across multiple brands.

This role is ideal for experienced Amazon operators who deeply understand how Amazon’s internal systems, compliance policies, and customer-facing workflows truly work. You will serve as a central operational owner for identifying risk, resolving escalations, and keeping the marketplace accounts operationally healthy.

You will be the final owner of resolving account health issues, navigating policy violations, and managing customer claims. This is not a basic support or execution-only role — it requires strong analytical abilities, independent decision-making, and the capacity to resolve complex marketplace issues at scale.

This is a full-time & remote role.

Key Responsibilities:

Account Health & Compliance





- Own end-to-end resolution of Amazon account-health issues, policy violations, and compliance escalations.
- Monitor account performance and compliance dashboards to identify risk signals early.
- Lead listing reinstatement and account recovery efforts following policy or compliance restrictions.
- Prepare and maintain documentation for restricted, regulated, and compliance-sensitive products.
- Track Amazon policy changes and translate them into practical team guidance and action items.

Customer Experience & Case Management

- Manage daily customer-facing queues, including buyer messages, returns, and feedback, within time-sensitive service-level expectations.
- Resolve customer claims and guarantee cases using appropriate Amazon processes.
- Analyze complaint and return patterns to identify root causes and prevention opportunities.

Cross-Functional Operations & SOPs

- Triage recent and unassigned marketplace issues, resolving them directly or routing them to the appropriate owner.
- Act as a cross-functional escalation point for marketplace operations issues, coordinating across Catalog, FBA, Pricing, SEO, and Sales teams.
- Share customer and marketplace insights with other teams to prevent recurring issues.




- Maintain and improve SOPs, reference materials, and escalation processes (e.g., in Asana or similar tools).

Qualifications:

- 3+ years of experience in Amazon Seller Central, marketplace operations, e-commerce operations.
- Hands-on experience managing Amazon account health, policy compliance programs, customer-facing workflows, or listing escalations.
- Strong written communication and case-management skills, particularly for preparing appeals, reinstatement documentation, and buyer messages.
- Ability to research Amazon policies and translate complex requirements into operational actions.
- Strong analytical and investigative problem-solving skills to unpack root causes of returns and compliance flags.
- Experience with restricted or regulated products is highly preferred.
- Solid organizational skills with the ability to manage multiple priorities and work under time-sensitive SLA requirements.
- Strong ownership, follow-through, and the ability to coordinate seamlessly across various internal teams.
- Experience creating and maintaining SOPs and escalation playbooks.

What We Offer:

- Competitive compensation.
- Full-time, long-term remote position with stability and growth.
- High-ownership role with real decision-making authority.
- Exposure to multiple brands, categories, and complex marketplace operations.
- A professional, process-driven setting that respects deep Amazon expertise.
- Opportunity to grow into a Marketplace Lead / Manager role as Rigle scales.

📌 Marketplace Specialist (Amazon) (India)
🏢 Rigle
📍 India