Lead Loyalty Program – Safalta

· Manage the Safalta Loyalty & Rewards Management System for carpenters, fabricators, and contractors across India.

· This includes ensuring smooth onboarding/enrollment, app usage, and overall engagement.

· The role requires promoting the Safalta app’s QR-based points system and ensuring carpenters actively participate and benefit from the program.

Enrollment & Onboarding

· Drive PAN India enrollment of carpenters into the Safalta program.

· Guide them on how to register, earn points via invoices, and use the app for redemption.

· Ensure enrollment targets are achieved monthly.

Payouts & Redemption Management

· Monitor the invoicing-based transfer system for reward points.

· Ensure points earned are correctly credited and payouts are released on time.

· Support carpenters in redeeming their points for diverse options offered by the app.

Customer Query Resolution

· Handle and resolve issues/queries raised by carpenters on the Safalta app.

· This includes troubleshooting login problems, points credit issues, or redemption concerns.

· Ensure high query resolution rate and timely closure of complaints.

Training & Capability Building

· Conduct training sessions for new employees on Safalta program processes, app usage, and customer handling.

· Provide regular guidance to ensure employees can independently manage enrollments and support carpenters.

App Engagement & New Initiatives





· Work with the Marketing team and Hybroid to launch current initiatives on the app such as promotional videos, banners, and push notifications.

· Ensure campaigns are planned and executed on time to maintain carpenter engagement.

Dealer/Distributor Engagement

· Manage relationship-building activities such as birthday gift dissemination and special communication initiatives for dealers/distributors to strengthen loyalty and trust.

Stakeholder Coordination (Hybroid)

· Coordinate with Hybroid, the external partner managing the app backend, for system enhancements, issue resolution, and smooth execution of the loyalty program.

MIS & Reporting

· Maintain and share accurate reports including Safalta performance reports (enrollments, payouts, redemption) and customer query reports (calls handled, issues resolved).

· Present data regularly to management for tracking effectiveness of the program.

Functional Competencies:

· Knowledge of loyalty program management

· App-based customer engagement tools

· Data handling & reporting (MIS)

· Training & facilitation skills

Behavioral Competencies:

· Strong communication & interpersonal skills

· Customer Service Orientation

· Problem-solving ability

· Collaboration & stakeholder management

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Marketing Executive (loyalty Program) (Noida)
🏢 Foursis Technical Solutions
📍 Noida