About Synergy Our AITransformation

Synergy is undergoing a significantenterprise-wide transformation , leveraging AI, data, and modern digitalplatforms to reimagine how complex operations, decision-making, and userinteractions are designed and delivered.

Our Enterprise AI Platform sits at the centreof this transformation. It brings together advanced analytics, AI-driveninsights, and enterprise workflows to enable smarter, faster, and moreconfident decisions across the organization. However, the success of thistransformation depends not just on powerful technologybut on howintuitively and effectively people can use it .

We believe AI should reduce complexity,remove friction, and augment human decision-making , not add cognitiveburden. User experience is therefore a strategic lever , not a downstreamactivity. This role plays a critical part in ensuring that AI capabilitiestranslate into clear value, trust, and adoption through thoughtful,user-centred design.

Role Overview

We are looking for a UX Leader toown and shape the user experience of a large-scale Enterprise AI Platform .This role is responsible for deeply understanding user needs, identifyingfriction across journeys, and translating insights into a clear, prioritizedUX roadmap that drives adoption, usability, and business value.

This is not a visual design role. The focusis on usability, experience strategy, and user outcomes , ensuring thatadvanced AI capabilities are delivered through intuitive, efficient, andtrustworthy experiences for enterprise users.

Key Responsibilities

1. UX Strategy Roadmap Ownership

- Define and own the end-to-end UX vision and strategy for the Enterprise AI Platform.
- Create and maintain a UX roadmap covering usability, workflows, information architecture, and experience improvements.
- Align UX priorities with product strategy, AI capabilities, and business objectives .

2. Deep User Understanding Friction Removal





- Develop a deep understanding of users, their context, pain points, and decision-making .
- Identify and remove friction, complexity, and cognitive load across critical user journeys.
- Continuously simplify workflows while balancing enterprise-scale requirements and functional depth.

3. User Research Insights

- Lead qualitative and quantitative user research across the product lifecycle (interviews, usability testing, journey mapping, prototype validation, analytics).
- Create and maintain personas, user journeys, and experience blueprints .
- Translate insights into actionable UX improvements with measurable impact on adoption, efficiency, and satisfaction.

4. Cross-Functional Collaboration

- Collaborate closely with Product, Engineering, AI/ML, and Business teams to shape features from concept to delivery.
- Lead design thinking and co-creation workshops to solve complex experience challenges.
- Represent the UX perspective in product and roadmap discussions , influencing decisions early.

5. UX Governance Best Practices

- Establish and champion user-centered design principles, standards, and best practices across the platform.
- Guide teams on information architecture, interaction patterns, and usability heuristics .
- Ensure experience consistency and quality as the platform evolves and scales.

6. DataDriven Decision Making

- Define and track UX metrics such as usability, task success, adoption, error reduction, and satisfaction.
- Use data and user feedback to validate design decisions and prioritize improvements.




- Link UX outcomes to business KPIs in partnership with product and analytics teams.

7. Leadership Mentorship

- Mentor and guide UX designers and researchers, fostering a culture of continuous learning and improvement .
- Shape effective collaboration models between UX, Product, and Engineering teams.
- Advocate a UX-first mindset , ensuring experience is considered from inceptionnot as a downstream activity.

Experience Skills

- 12+ years of experience in UX, Product Design, or UX Research , preferably on complex enterprise or B2B platforms.
- Proven ability to identify user needs, remove friction, and improve usability at scale .
- Strong expertise in user research, journey mapping, and usability testing .
- Experience defining and executing UX roadmaps in collaboration with senior product stakeholders.
- Exposure to AI-enabled products, data-intensive platforms, or enterprise workflows is a robust advantage.
- Excellent stakeholder communication and influence skills.

Mindset Attributes

- Deep curiosity about users and their problems , not just interfaces.
- Systems thinker comfortable working across journeys, workflows, and platforms .
- Pragmatic and outcome-driven, balancing ideal UX with real-world constraints.
- Strong ownership mindset with accountability for experience outcomes.

Why This Role Matters The Enterprise AI Platform is foundationalto Synergys AI-first strategy. Its success depends on how effectively userscan understand, trust, and act on AI-driven insights . This role ensuresthat AI innovation is matched with exceptional usability, clarity, andexperience quality turning capability into real business impact. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - UX & Design (Chennai)
🏢 Synergy Group
📍 Chennai