- Develop & implement training programs for restaurant employees
- Conduct induction & onboarding programs for recent joiners
- Identify training needs through branch visits & performance reviews
- Design training modules on service standards, guest handling, grooming, hygiene, food safety & leadership
- Conduct training for Branch Heads, Managers, Captains, Stewards, Kitchen & Support Staff
- Develop SOP-based training and ensure implementation across outlets
- Prepare training calendars, assessments & training records
- Conduct TNA and prepare monthly training plans
- Measure training effectiveness through assessments, feedback & on-the-job performance
- Coach and develop internal trainers & branch-level training champions
- Coordinate with Operations & People & Culture teams to improve performance and employee retention
Candidate Profile:
- Strong communication & presentation skills
- Excellent knowledge of hospitality/restaurant operations
- Ability to conduct classroom & practical training
- Good knowledge of L&D;, TNA, PMS, competency mapping & training evaluation
- Willingness to travel to branches
- Energetic, approachable & passionate about developing people
Qualification – Preferred: Hotel Management / HR / T&D; qualification with relevant hospitality experience.