- Prevents reputational losses & financial losses to company by internal/external entities indulging in fraudulent practices. Ensures optimum productivity through trigger-based intimation.

- Handling escalations and updating internal customer on claims assigned for investigation.

- Assist claims and legal team in identification & eradication of frauds.

- Responsible for filing police complaints & leading evidence.

- Updates referral triggers to maximize fraud eradication.

- Reduces loss ratio by increasing success ratios.

- Develops recent techniques for investigation (forensic / biometric).

- Implementation of strategic projects.

What you’ll do:

- Visit to Police stations for Police complaints on weekly basis.



Visit to Insured / Driver / Claimant location with vendor for verification on weekly basis.

- Team Handling of 15 to 20 vendors by conducting structured review on fort-nightly basis.

- Carries out fraud analytics to identify fraud prone areas and provides MIS on monthly basis.

- Shares best case studies within the team to adopt best practices on monthly basis.

- Designs & delivers fraud training programs to investigators for effective investigation on quarterly basis.

- Re-engineers process to reduce investigation TAT and investigation cost on quarterly basis.

📌 Manager - Risk and Loss Mitigation (Bengaluru)
🏢 HDFC ERGO General Insurance
📍 Bengaluru