- Process Transformation & Design Thinking

- Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.

- Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).

- Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.

- Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.

- Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.

- Automation Strategy & Implementation

- Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.

- Define and support the automation roadmap, ensuring alignment with business objectives.





- Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.

- Develop ROI models and business cases for automation initiatives.

- Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.

- Support UAT, change management, and rollout activities to ensure successful adoption of current processes.

- Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.

- Stakeholder Management & Change Leadership

- Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.

- Lead change management efforts, ensuring adoption of redesigned processes.

- Communicate transformation results and recommendations to senior leadership.

📌 Manager - Process Excellence - Global Service Centre (Mumbai)
🏢 DP World
📍 Mumbai