Company Name: VARITE India Private Limited

About The Client

Visionet is a premier digital technology solutions company built on the premise of disruptive innovation. For over 27 years, our innovation-centric and engineering-first approach has unlocked digital-driven success to over 350+ global enterprises across Client, Retail, Banking & Financial Services, Food & Beverage, Manufacturing & Distribution, and Life Sciences industries. Our strategic technological alliances with Microsoft, Google, Salesforce, Adobe and AWS, as well as accolades like Microsoft Partner of the Year 2021 and EY Entrepreneur of the Year 2021, are a testament to our expertise in delivering seamless digital transition.

With a talent pool of more than 9,500 passionate engineers and digital consultants across 14 distinct locations around the world, we engineer agility and provide innovation-driven value to our clients. About The Job:

- Manager – Operations will be responsible for the overall management of US Title Insurance operations, ensuring achievement of quality, productivity, SLA/TAT, client satisfaction, financial, and business objectives.
- The role will lead multiple teams/functions, manage client relationships, oversee capacity and workforce planning, resolve critical issues, and drive operational excellence, process improvement, compliance, and profitability.

Essential Job Functions:

Operations & Business Management

- Own overall operational performance for assigned US Title Insurance processes and ensure quality, productivity, SLA/TAT, and business targets are achieved.
- Monitor volumes, capacity, backlog, productivity, utilization, and staffing; proactively address business fluctuations, roadblocks, and SLA risks.
- Lead workforce/capacity planning and implementation of new clients, products, processes, and projects.
- Establish effective governance, controls, and performance-review mechanisms and provide accurate operational insights to senior leadership.

Client & Stakeholder Management
- Own operational relationships with assigned clients and serve as a key escalation point.
- Lead client calls, operational reviews, performance discussions, and business updates; proactively address concerns and service gaps.
- Build long-term client partnerships and identify opportunities to add value and improve service delivery.




- Coordinate with Quality, Training, Workforce Management, Technology, Finance, and other stakeholders to ensure effective service delivery.

Quality & Process Excellence
- Drive quality and ensure adherence to client requirements, SOPs, process guidelines, and applicable compliance standards.
- Review quality trends, audit findings, recurring errors, and root causes and implement sustainable corrective/preventive actions.
- Drive standardization, best practices, automation, process improvement, cost optimization, and productivity enhancement.
- Ensure audit and compliance observations are addressed within defined timelines.

People & Leadership
- Lead, coach, and develop Assistant Managers, Team Leads, and operational teams to achieve business objectives.
- Establish performance expectations and accountability; identify capability gaps and implement development and succession plans.
- Promote employee engagement, recognition, retention, and a high-performance culture.
- Build a pipeline of future leaders through coaching, mentoring, and capability development.

Financial, Reporting & Governance
- Manage operational costs, staffing, productivity, and resource utilization in line with business requirements.
- Partner with Finance to review billing, revenue, cost, and profitability metrics and identify cost-saving opportunities.
- Review daily/weekly/monthly metrics covering volume, quality, productivity, SLA/TAT, capacity, utilization, attendance, backlog, revenue, and profitability.
- Present performance, risks, variances, and action plans to senior management and ensure effective operational governance.

Qualifications:

- Bachelor’s degree from a recognized institution.
- 8–10 years of experience in BPO/ITES operations, preferably with significant US Mortgage/Title Insurance experience.
- Strong knowledge of US Residential Mortgage Title Search and related Title Insurance products/processes.




- Proven experience managing large teams/multiple functions with responsibility for quality, productivity, SLA/TAT, and workforce planning.
- Strong client management, business review, escalation management, stakeholder engagement, analytical, and decision-making skills.
- Understanding of billing, revenue, cost management, profitability, process improvement, and operational governance.
- Willingness to work adaptable shifts, including weekends/holidays, based on business requirements; travel may be required.

Key Performance Areas
- Quality & Accuracy.
- SLA/TAT.
- Productivity & Efficiency.
- Client Satisfaction.
- Revenue & Profitability.
- Capacity & Resource Utilization.
- Team Performance & Retention.
- Compliance & Audit.
- Process Improvement.
- Cost Optimization.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Manager – Operations | Us Title Insurance (Bengaluru)
🏢 VARITE
📍 Bengaluru