Company Name: VARITE India Private Limited

About The Client

Client is a renowned global leader in risk mitigation, investigations, compliance, cyber resilience, security, and incident response solutions. With over four decades of experience, the client is trusted by organizations worldwide to provide expert analysis, cutting-edge solutions, and actionable insights.

About The Job:

- We are seeking an experienced Manager I with strong expertise in AML, KYC, Transaction Monitoring, and Fraud Alerts Review to lead a high-performing operational team within our Client Service Operations function.

- The ideal candidate brings deep domain knowledge in financial crime compliance, proven experience in managing large teams, and the ability to drive complex projects while engaging effectively with global stakeholders.

- This is a critical leadership role responsible for operational delivery, quality management, client satisfaction, and continuous process improvement.

Essential Job Functions:

Operations Management

- Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with > 99% quality.

- Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.

- Oversee end‐to‐end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.

- Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.

- Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.

- Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.

- Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.

- Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders

Team Management





- Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.

- Conduct structured coaching, mentoring, weekly check‐ins, and formal performance evaluations.

- Maintain team attrition below 10% annually and proactively identify early warning signs.

- Drive employee engagement, development, and retention; maintain Pulse survey score ≥80%.

Stakeholder & Client Management

- Build and maintain solid relationships with internal stakeholders, clients, and cross‐functional leaders.

- Deliver consistent client satisfaction with CSAT ≥4.5; oversee service recovery for low feedback scores.

- Communicate project progress, risks, and insights proactively to senior leadership and clients.

Quality, Compliance & Continuous Improvement

- Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.

- Lead quality assurance checks and implement feedback‐driven improvements.

- Identify process gaps and drive automation, optimization, and workflow enhancements.

Qualifications

- Bachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field.

- 12–15 years of experience in AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance.

- 5–8 years of direct team management experience in operational environments.

- Strong knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).

- Strong knowledge on tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix

- Proven experience in operations management, project management, and stakeholder management.





- Excellent communication, analytical, investigative, and decision‐making skills.

- Strong proficiency in MS Office, reporting tools, and workflow management.

Preferred Certifications

- Candidates possessing any of the following certifications will be given preference:

- CAMS (Certified Anti‐Money Laundering Specialist)

- CKYCA (Certified KYC Associate)

- Globally Certified KYC Specialist (GO‐AKS)

- Any other recognized certification in AML/Compliance/Financial Crime

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Manager I, Client Service Operations (Mumbai)
🏢 VARITE
📍 Mumbai