- Responsible for managing day to day network operations and maintenance, in Cloud security domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

- Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.

- Manage new enhancements/issue resolution.

- Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.

- Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.

- Identify day to day manual activities, repeat tasks and leading the effort to automate them.

- Review CFT teams changes frequency,



criticality and identify gap and prepare SOP (documents) to ensure no change error.

- Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.

- Manage network equipment maintenance and security operations for all sites.

- Maintain day to day OM tasks associated installation and testing of current network equipment, diagnosing, and locating troubles.

- Performing repair and maintenance and restoring service for optimal customer satisfaction
- The role may be an individual contributor or may lead a small team.

Desired

Skill sets

- Troubleshooting experience of network, equipment and service level faults

- Ability to write and present a comprehensive vulnerability assessment report.

- Understanding of domain and related technologies

- Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

📌 Manager - Cloud & Security Network Operations & Support (Pune)
🏢 Tata Communications
📍 Pune