Job DescriptionServiceNow Architect – ITSM, Service Catalog & Integrations Job Profile Summary We are seeking an experienced ServiceNow Architect with 10+ years of overall IT experience and solid expertise in the ServiceNow platform, particularly ITSM, Service Catalog, integrations, and platform customization. The candidate will be responsible for designing scalable ServiceNow solutions, defining technical architecture, leading implementations, and ensuring alignment with enterprise architecture, security, governance, and business requirements. Key Responsibilities - Design and architect end-to-end ServiceNow solutions across ITSM and Service Catalog. - Lead architecture, technical design, development, configuration, testing, deployment, and support activities. - Provide strong expertise across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules. - Design and implement complex Catalog Items, Record Producers, Order Guides, Catalog Variables, Variable Sets, and Workflows/Flow Designer.



- Develop and maintain integrations between ServiceNow and enterprise applications using REST, SOAP, IntegrationHub, MID Server, APIs, and web services. - Configure and develop UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, Data Policies, and ACLs. - Define best practices for ServiceNow scripting, customization, configuration, performance, and maintainability. - Design integration architecture and ensure secure and reliable data exchange between ServiceNow and external systems. - Lead technical discussions with business stakeholders, solution architects, developers, and infrastructure teams. - Review technical designs and code to ensure adherence to ServiceNow development standards. - Support CMDB and CSDM-aligned architecture where applicable. - Identify opportunities to reduce customizations and maximize the use of out-of-box ServiceNow capabilities. - Troubleshoot complex platform, integration, performance, and production issues. -

📌 Servicenow Solution Architect (Bengaluru)
🏢 Quess Corp
📍 Bengaluru