Company Name: VARITE India Private Limited

About The Client

An American multinational information technology infrastructure services provider that designs, builds, manages and develops large-scale information systems. It is currently the world's largest IT infrastructure services provider and the fifth-largest consulting provider.

About The Job:

- Support the day-to-day manual operations of the marketplace, ensuring smooth execution across customer support, catalogue management, onboarding, fulfilment, order management, refunds, and returns.

- Act as a key coordination point between internal teams, buyers, sellers, and logistics partners.

- Maintain high levels of service quality, operational accuracy, and business continuity.

Essential Job Functions:

- Provide day-to-day administrative and operational support for marketplace activities.

- Ensure operational tasks are completed accurately and within agreed timelines.

- Support customer service operations by responding to inquiries, coordinating issue resolution, escalating complex cases, and following up until closure.

- Assist with catalogue management, including product data entry, information validation, image and attribute checks, SKU updates, and listing error corrections.

- Support customer and seller onboarding by collecting required information and validating documentation.

- Coordinate account setup activities and track onboarding progress.

- Monitor order flow and fulfilment status and coordinate with internal teams and logistics partners.

- Follow up on delayed, failed, and exception orders to ensure timely resolution.

- Support order management activities, including manual order checks, status updates, delivery coordination, cancellations, and issue tracking.

- Coordinate refund and return processes by validating return requests, tracking return status, supporting refund processing, and maintaining proper documentation.





- Maintain accurate operational trackers, reports, and records covering onboarding, catalogue updates, orders, fulfilment issues, returns, refunds, and customer support cases.

- Identify recurring operational issues and document process gaps.

- Recommend process improvements to reduce manual effort and improve marketplace efficiency.

Qualifications

- Exp : 10+ years of experience

- 3–5 years of experience in operations, administration, customer support, e-commerce, marketplace operations, logistics, or a related field.

- Strong attention to detail with the ability to manage high volumes of manual tasks accurately.

- Good understanding of customer support, order lifecycle, fulfilment, refunds, and returns processes.

- Comfortable working with spreadsheets, trackers, dashboards, and basic reporting tools.

- Strong communication, coordination, and follow-up skills.

- Ability to coordinate effectively with internal teams, sellers, buyers, and third-party partners.

- Ability to manage multiple priorities and deadlines in a fast-paced operational workplace.

- Strong problem-solving mindset with the ability to identify issues, escalate appropriately, and support timely resolution.

- Experience with marketplace platforms, CRM tools, order management systems, or cataloguing tools is preferred.

Success Measures:

- Timely and accurate completion of manual operational tasks.

- Improved response and resolution times for customer and seller support cases.

- Accurate catalogue updates with minimal listing errors.





- Smooth and timely buyer and seller onboarding and approval coordination.

- Consistent tracking and closure of order, fulfilment, refund, and return issues.

- Clear and accurate operational reporting.

- Proactive identification and escalation of recurring operational issues.

- Improved marketplace operational efficiency and service quality

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

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