Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- E3 – 9 to 12 Years

- E2 – 5 to 8 years

L2

Job Summary

- The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments.

- This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency.

- The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational environment.

Key Responsibilities

- Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis to implement effective solutions for technical and security issues.

- Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and maintaining a strong security posture.

- Enhance knowledge management by updating and managing the knowledge base, providing training to current team members,



and coaching analysts to improve team performance.

- Monitor and improve customer satisfaction metrics through First Call Resolution initiatives, minimizing case reopens and rejected resolutions while addressing potential security threats.

- Adhere to quality standards and regulatory requirements, ensuring compliance with company policies and contributing to continuous service improvement.

Skill Requirements

- In-depth knowledge of O365 administration and its services.

- Strong troubleshooting skills for complex technical issues in O365 environments.

- Proficiency in conducting root cause analysis and implementing effective solutions.

- Excellent communication and collaboration skills to work with cross-functional teams.

- Solid understanding of security best practices related to O365.

Other Requirements

- Microsoft 365 Service + Copilot

- Microsoft 365 Service + Copilot

- Microsoft 365 Service + Copilot

L3

Job Summary

- Microsoft 365 Services & Copilot Engineer – L3

Key Responsibilities

- Microsoft 365 Services & Copilot Engineer – L3

- Power Automate

Skill Requirements

- Microsoft 365 Services & Copilot Engineer – L3

- Power Automate

Other Requirements

- Power Automate

How to Apply:



Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Collaboration + Copilot& (Noida)
🏢 VARITE
📍 Noida