Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- M365 Collaboration Engineer – Retarus SMS/FAX (L2

Essential Job Functions:

- Provide advanced technical support for Microsoft Intune and SCCM/SMS, performing root-cause analysis and implementing effective solutions for complex incidents to ensure minimal service disruption.

- Collaborate with cross-functional support teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and maintaining a strong security posture.

- Conduct knowledge-base updates and management initiatives, contributing to continuous improvement and operational efficiency while mentoring and training new analysts.

- Adhere to quality standards, regulatory requirements, and company policies, ensuring all technical solutions meet compliance and security mandates.

- Enhance customer experience and CSAT by improving first-call resolution rates, minimizing rejected resolutions and reopened cases, and proactively mitigating security threats.

- Manage and troubleshoot Windows endpoint devices through Microsoft Intune and SCCM/MECM.

- Support device enrollment, provisioning, configuration, compliance policies, application deployment, and device lifecycle management.

- Create and maintain Intune configuration profiles, compliance policies, security baselines, and endpoint policies.

- Troubleshoot SCCM/MECM client issues, software distribution failures, patching problems, inventory issues, and deployment errors.

- Monitor endpoint compliance, health, software deployment status, and security posture.

- Assist with Windows OS deployment, upgrades, imaging, and migration activities.

- Support endpoint patch management and remediation of security vulnerabilities.

- Investigate authentication, enrollment, policy, application, and connectivity-related issues.

- Participate in change, incident, problem,



and request management processes.

- Perform detailed technical documentation, troubleshooting guides, and standard operating procedures.

- Identify recurring incidents and recommend automation or process improvements to reduce operational effort.

- Support escalations from L1 teams and provide technical guidance for complex endpoint and M365 issues.

- Participate in major incident management and provide timely updates to stakeholders.

- Ensure proper escalation to Microsoft or other third-party vendors when required.

Qualifications:

- E3 – 9 to 12 Years

- E2 – 5 to 8 years

- In-depth knowledge of Microsoft Intune and SCCM/MECM for client lifecycle management.

- Proficiency in Active Directory, Entra ID/Azure AD, Group Policy, and Microsoft Enterprise Mobility + Security.

- Strong analytical and troubleshooting skills for complex technical issues.

- Excellent communication skills for effective collaboration and customer interaction.

- Knowledge of Windows 10/11 endpoint administration and troubleshooting.

- Experience with Microsoft 365 administration and endpoint security technologies.

- Knowledge of Autopilot, device enrollment, compliance policies, configuration profiles, and application deployment.

- Understanding of SCCM/MECM architecture, boundaries, distribution points, collections, deployments, and software updates.

- Experience with PowerShell scripting for endpoint administration and automation.

- Knowledge of endpoint security, Microsoft Defender, BitLocker, and security baselines.

- Understanding of authentication protocols, MFA, Conditional Access, and identity management.

- Familiarity with Windows Update for Business and modern endpoint management.

- Experience troubleshooting application packaging and deployment issues.

- Knowledge of ITIL-based incident, problem, and change-management processes.

- Ability to analyze logs and diagnostic data to identify root causes.





- Experience working with ServiceNow or similar ITSM platforms is preferred.

Other Requirements

- Optional but valuable: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101 or equivalent/current certification).

- Optional but valuable: Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).

- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) is highly desirable.

- Experience in an L2/L3 enterprise desktop or endpoint support environment.

- Ability to work independently while collaborating effectively with global support teams.

- Willingness to participate in rotational shifts, on-call support, and maintenance windows when required.

- Strong documentation and knowledge-sharing skills.

- Ability to mentor junior analysts and provide technical guidance to L1/L2 support teams.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Prospect Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Collaboration Engineer – Retarus SMS/FAX (Chennai)
🏢 VARITE
📍 Chennai