Job Summary

This entry level position in personal insurance claims focuses on delivering responsive customer support and accurate claim handling for policyholders in a hybrid work model. The role involves managing claim inquiries gathering information and coordinating resolution within rotational shifts while maintaining high service standards. Contributions help protect customers from financial loss and strengthen trust in the companys property and casualty offerings.

Responsibilities

Handle incoming personal insurance claim inquiries from customers and intermediaries by gathering detailed information and documenting interactions clearly to support efficient and fair claim resolution
Assist in initial claim intake by validating policy details coverage terms and loss circumstances to ensure accurate setup in the claims system and minimize processing delays
Provide empathetic customer service by explaining claim steps expected timelines and required documentation in simple terms to help customers feel informed and supported during stressful situations




Coordinate with internal claim handlers and support teams by sharing relevant facts and updates promptly to enable timely decisions and smooth end to end claim processing
Follow established claims procedures and compliance guidelines closely by applying standard operating practices to safeguard data privacy and ensure adherence to regulatory expectations
Update claim records and customer communication logs regularly by entering explicit and complete notes in the system to maintain transparency and enable seamless handoffs between rotational shift team members
Collaborate with peers and supervisors in a hybrid work environment by using digital tools and scheduled touchpoints to maintain alignment on work priorities and service expectations
Respond to status requests and service issues with a problem solving mindset by investigating concerns and suggesting practical next steps that improve customer experience and claim ou

📌 PE-Ins Claims (Pune)
🏢 Cognizant
📍 Pune