Lead ServiceNow Developer

Location: Pune | Bengaluru | Gurgaon

Experience: 10+ Years Overall | 8+ Years Hands-on ServiceNow Development

About Publicis Re

Publicis Re is at the core of Publicis Groupe, one of the world's largest communications companies. As a global shared services organization, Publicis Re enables Publicis Groupe agencies to innovate and transform for their clients.

Established in 1998, Publicis Re has grown to 6,000+ employees across 55+ countries, supporting 110,000+ employees across the Publicis Groupe network. The organization provides technology solutions and business services spanning finance, accounting, legal, procurement, tax, information security, risk management, global mobility, and more.

Role Overview

We are looking for a highly experienced and self-driven Lead ServiceNow Developer to join our global ServiceNow Platform team.

The successful candidate will independently drive the design, development, integration, and delivery of complex ServiceNow solutions with minimal supervision. The role involves close collaboration with architects, business stakeholders, product owners, developers, and support teams across multiple geographies.

The ideal candidate should have deep ServiceNow platform expertise, strong technical leadership capabilities, and the ability to translate complex business requirements into scalable, secure, and maintainable solutions.

You will also act as a technical lead for strategic platform initiatives, establish development best practices, and mentor junior developers.

Key Responsibilities

Technical Leadership

- Lead the design, development, testing, and deployment of ServiceNow solutions across multiple modules.
- Act as the primary technical lead for complex ServiceNow enhancements and transformation initiatives.
- Define development standards, best practices, and code quality guidelines.
- Conduct architecture, design, and code reviews.
- Mentor junior developers and contribute to the growth of the ServiceNow platform team.

Solution Development
- Analyze business requirements and independently translate them into scalable technical solutions.
- Develop and maintain custom applications, workflows, integrations, and automation solutions.
- Configure and customize ServiceNow using:
- Flow Designer




- Integration Hub
- Business Rules
- Script Includes
- UI Policies
- Client Scripts
- Catalog Items
- Record Producers
- Service Portal
- Agent Workspace

Platform Engineering & Integrations
- Design and implement enterprise-grade integrations using:
- REST APIs
- SOAP APIs
- MID Server
- Integration Hub
- Support ServiceNow platform upgrades, patch management, and release deployments.
- Optimize platform performance, scalability, and maintainability.
- Drive technical debt reduction and platform modernization initiatives.

Collaboration & Delivery
- Partner with Business Analysts, Architects, Product Owners, and Business Stakeholders to define effective solutions.
- Lead technical workshops and solution discussions.
- Provide technical estimates and support delivery planning.
- Troubleshoot production issues and participate in incident resolution and Root Cause Analysis (RCA).

Governance & Compliance
- Ensure ServiceNow solutions align with enterprise architecture standards and platform best practices.
- Follow security, audit, compliance, and change management processes.
- Maintain technical documentation and knowledge management practices.
- Contribute to platform governance and operational excellence initiatives.

Required Experience
- 10+ years of overall software development experience.
- 8+ years of hands-on ServiceNow development experience.
- Proven experience delivering enterprise-scale ServiceNow implementations.
- Strong experience working independently with globally distributed teams.
- Demonstrated ownership of technical delivery from requirements through deployment.
- Experience working in Agile/Scrum delivery environments.
- Strong technical leadership, problem-solving, and stakeholder management skills.

Required Technical Skills

ServiceNow Platform

Strong hands-on experience with:
- ITSM
- CMDB
- Service Catalog
- Knowledge Management




- Incident Management
- Change Management
- Request Management
- Discovery
- Asset Management

ServiceNow Development
- JavaScript
- Glide APIs
- Scripted REST APIs
- ServiceNow Scoped Applications
- Flow Designer
- Integration Hub
- Service Portal
- UI Builder
- Agent Workspace

Integrations
- REST APIs
- SOAP APIs
- OAuth
- SSO / SAML
- Azure AD Integration
- Microsoft ecosystem integrations
- Third-party SaaS integrations

DevOps & Release Management
- Source Control Integration
- Update Sets
- CI/CD Pipelines
- Automated Test Framework (ATF)
- Git-based development practices

Preferred Experience Experience with one or more of the following ServiceNow solutions is preferred:
- Customer Service Management (CSM)
- IT Service Management (ITSM)
- Security Operations (SecOps)
- ServiceNow Mobile

Additional experience with:
- Generative AI and ServiceNow AI capabilities
- Predictive Intelligence
- Virtual Agent
- Enterprise-scale ServiceNow platform governance

Leadership Competencies The ideal candidate should demonstrate:
- Strong ownership and accountability.
- Ability to work independently with minimal supervision.
- Excellent troubleshooting and problem-solving skills.
- Solid communication and stakeholder management abilities.
- Ability to challenge requirements and recommend better technical solutions.
- Commitment to quality, security, and ServiceNow best practices.
- Ability to mentor developers and elevate overall team performance.

Education & Certifications

Required

- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

Preferred ServiceNow Certifications
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)

Highly Desirable
- Certified Implementation Specialist (CIS – ITSM)
- Certified Implementation Specialist (CIS – CSM)
- ServiceNow Certified Technical Architect (CTA) journey candidate

Key Highlights

Role: Lead ServiceNow Developer

Experience: 10+ Years Overall | 8+ Years ServiceNow

Locations: Pune | Bengaluru | Gurgaon

Work Environment: Global / Distributed Teams

Focus: ServiceNow Development | ITSM | Integrations | Platform Engineering | Technical Leadership

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