Supply Chain Management

Experience: 2-7 Years

Location: Gurgaon

Purpose of the Role:

Drive efficient, cost-effective, and agile procurement across Customer Experience and key indirect spend categories, ensuring speed, scale, governance, and superior execution aligned to business priorities.

Key Deliverables:

- Lead sourcing, onboarding, and management of partners for Customer experience operations across India
- Manage outbound call center vendors for Customer retention & Upsell / cross-sell campaigns
- Drive DoT compliance activities including Address Verification, Periodic verification for COCP, Term Cell CAF audits
- Manage CAF lifecycle including storage, warehousing, audit, and retrieval
- Handle bill delivery operations, including cost and logistics optimization
- Deliver cost leadership through effective negotiations, benchmarking, demand consolidation, and alternate sourcing strategies.
- Ensure zero delays in process rollouts and business requirements through proactive planning and solid vendor alignment.
- Build and manage a high-performing vendor ecosystem, including onboarding, contracting, and periodic performance reviews.
- Drive rate card finalization, standardization,



and scale efficiencies across categories and geographies.
- Ensure strict adherence to procurement policies, governance, and audit requirements.
- Partner closely with CE, Admin, Finance, and Operations teams for seamless execution.
- Track procurement KPIs and drive continuous improvement & digitization initiatives.

What Were Looking For:

- Strong commercial acumen with proven negotiation and cost optimization skills
- Hands-on experience in CE sourcing and/or indirect sourcing categories
- High ownership with ability to operate in a fast-paced, high-pressure environment
- Strong stakeholder management and execution focus
- Analytical mindset with attention to detail

Preferred Background:

- MBA / PGDM (Supply Chain / Operations / Marketing)
- Experience in Telecom / FMCG / Retail / E-commerce
- Exposure to vendor ecosystems across call center, audit, verification , CX operations

Success Metrics:

- Cost savings / value delivered across categories
- On-time campaign and requirement fulfillment
- Vendor performance & SLA adherence
- Compliance and audit scores
- Stakeholder satisfaction

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