RESPONSIBILITIES

The candidate is required to support the Quoting/Order Booking process for the
SW/HW orders for Distributors/end customers of the organization supporting META
region.

The primary responsibility areas would comprise the following:
.

* Create Sales Quotes as per customer requirement for Honeywell Products/
solutions, using Quoting tools/systems such as Salesforce, SAP ECC etc.
Includes item configuration in the tool used.
* Meet the SLAs of TAT and Accuracy
* Includes working on changed requirement from the customers as per process
guidelines/steps
* Check the Discounts and Quotation Policy and ensure the criteria are met,
while issuing the quotes
* Work with various internal teams including Sales Org, Approvals, Item Set up,
Software team /Operations Team / Logistics Team / Planning and Sourcing Team
etc. to support the quoting activities and Order Management Process.
* Address any queries from the customers and work internally with in Honeywell
to resolve these queries
* Address any process queries from the team members booking the orders and




preparing the quotes.
* Develop and regularly review the Work Instructions of the process
* Reporting of the monthly metrics to the manager including TAT and Accuracy
metrics.
* Identify and Drive Quality Initiatives making the process productive and
leaner, using the already established Quality Methodologies at Honeywell.
Support the team members as an SME for any Initiatives for the process
* Interacts w/ customers prior to and after sale.
* Processes orders, prepares correspondence, and fulfills customer needs to
ensure customer satisfaction.
* Develops and maintains positive customer relations.
* Coordinates w/ various functions within the company to ensure customer
requests are handled appropriately and in a timely manner.
* Substantially impacts the relationship between Honeywell and the customer.
* Process Day to Day Order.
* Clear Backlogs.
* Respond Customer Queries and Claims (non-Disputes).
* Colla

📌 Lead Cust Exp Specialist (Gurugram)
🏢 Honeywell
📍 Gurugram