Job Description :
About the Function:

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.
With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.
You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a outstanding place to learn, grow and see the bigger picture.

About the role:
First Point is Diageo's HR service organisation, providing consistent, high-quality support to employees, Line Managers, HR Business Partners and HR colleagues across the markets it serves. The organisation delivers a broad range of services across employee lifecycle processes, legal documentation, benefits administration, employee data management, policy guidance and HR systems support.




The Senior Analyst, HR Operations is an individual contributor role responsible for the accurate and timely delivery of employee lifecycle, documentation and data-management activities. The role leads standard and moderately complex requests, resolves cases advanced from the Contact Centre and other HR teams, and ensures that transactions are completed in accordance with agreed service levels, policies, controls and market requirements.
The role uses Workday, ServiceNow, Doc Genie and other enabling technologies to maintain employee and position data, generate documentation, record complete audit trails and support payroll or downstream teams. It works closely with HRBPs, Market HR teams, employees, Line Managers and other First Point teams to provide a seamless customer experience and contribute to continuous improvement.
Role Dimensions
a. Financial
· No direct financial accountability. The r

📌 Senior Analyst, HR Operations (Bengaluru)
🏢 Diageo
📍 Bengaluru