Key Responsibilities

- Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations.
- Define and execute the ServiceNow development strategy aligned with organizational goals.
- Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations.
- Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.
- Drive platform governance including coding standards, security controls,

and design frameworks.
- Collaborate with business stakeholders to gather requirements and translate them into scalable solutions.
- Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
- Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML).
- Ensure alignment with ITIL processes, compliance standards, and enterprise security policies.
- Support platform operations including upgrades, patching, performance optimization, and stability.
- Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise





- Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS
- Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or

SecOps

- Good understanding of CMDB, ITOM, CSM, and custom application development
- Proven experience in ServiceNow architecture design and enterprise integrations
- Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies

Experience & Education

- Bachelor’s or master’s degree in computer science, IT, or related field
- 9+ years of ServiceNow experience, with significant hands-on expertise in

ServiceNow development and team leadership
- Proven track record of delivering large-scale ServiceNow implementations

Key Competencies

- Solid leadership and mentoring skills.
- Solution-oriented mindset with architectural thinking.
- Excellent stakeholder communication and collaboration skills.
- Ability to drive innovation and platform adoption.

Certifications

- ServiceNow Certified System Administrator (CSA) – Mandatory
- Certified Application Developer (CAD) – Preferred
- Certified Implementation Specialist (CIS) – Good to Have

📌 Lead ServiceNow Developer (Telangana)
🏢 Zensar
📍 Telangana