Job Title: Lead Management & Backend Support Executive

Job Type: Full-time | On-site

Working Hours: 10:00 AM to 7:00 PM

Location: Hazratganj , Lucknow

Job Overview

We are looking for a responsible, organised, and proactive Lead Management & Backend Support Executive to join our team.

The candidate will be primarily responsible for managing new leads, telecalling and follow-ups, maintaining lead data, handling client-related documentation, and managing day-to-day backend and computer-based work.

The candidate will be seated at the reception area and will also assist with client coordination whenever required.

Key Responsibilities

Lead Management & Follow-ups

- Handle and manage all new leads received by the clinic.
- Contact new leads promptly and professionally.
- Conduct telecalling and regular follow-ups with potential clients.
- Maintain and update the status of every lead.
- Coordinate appointments and consultations with interested clients.
- Maintain proper records of calls, follow-ups, appointments, and conversions.
- Ensure timely follow-ups to avoid missing potential leads.

Client Coordination & Documentation

- Assist clients/patients visiting the clinic with necessary forms and documentation.
- Hand over and collect customer forms, consent forms, and other required documents.
- Ensure that all forms are properly filled, collected, and maintained.
- Coordinate with clients regarding any required documentation.
- Maintain and organise client records and related paperwork.

Backend & Computer Work

- Maintain and update lead and client data on Microsoft Excel, Google Sheets, and other required software.
- Manage lead sheets, follow-up trackers,



databases, and reports.
- Handle accurate data entry and regular updates.
- Organise and maintain digital and physical records.
- Carry out day-to-day backend and administrative tasks.
- Support the team with other computer-based work as required.

General Coordination

- Be available at the reception area to coordinate with clients and the internal team.
- Assist in ensuring smooth coordination between clients, doctors, and team members.
- Handle basic client queries and direct them to the concerned team member when required.
- Ensure that assigned backend and coordination tasks are completed accurately and on time.

Skills & Requirements

- Good communication skills in Hindi and English.
- Comfortable with telecalling, client interaction, and follow-ups.
- Good knowledge of Microsoft Excel, Google Sheets, MS Office, and basic computer operations.
- Strong organisational and data management skills.
- Valuable attention to detail, especially while handling forms and documentation.
- Ability to manage multiple tasks and follow-ups efficiently.
- Professional, polite, and presentable personality.
- Responsible, proactive, and well organised.

Preferred Candidate

- Previous experience in lead management, telecalling, customer support, administration, backend operations, or a similar role will be preferred.
- Comfortable working on-site on a full-time basis.
- Prior experience with Excel, data management, and client documentation will be an added advantage.

Working Hours: 10:00 AM to 7:00 PM Job Location: Hazratganj, Lucknow

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Lead Management & Backend Support Executive (Lucknow)
🏢 TICOMP HEELS
📍 Lucknow