Company Name: VARITE India Private Limited

About The Client:

Client is a leading digital transformation solutions provider and IT services company with over 30,000 employees across 30+ countries. Headquartered in Aliso Viejo, California, it helps Fortune 500 and Global 1000 clients with digital, cloud, AI, cybersecurity, and engineering services.

About The Job:

- We are seeking an experienced Business Analyst with strong ServiceNow domain expertise to support ServiceNow platform implementations, enhancements, and continuous improvement initiatives.

- The candidate will work closely with business stakeholders, product owners, and ServiceNow technical teams to translate business requirements into effective ServiceNow solutions aligned with organizational goals.

Essential Job Functions:

Requirements & Analysis

- Elicit, analyze, and document business and functional requirements for ServiceNow solutions

- Conduct stakeholder interviews, workshops, and requirement walkthroughs

- Translate requirements into:

- User stories and acceptance criteria

- Functional specifications

- Process flows (As-Is / To-Be)

- Perform gap analysis and identify improvement opportunities using ServiceNow capabilities

- ServiceNow Platform Support

- Support implementation and enhancement of ServiceNow modules such as:

- ITSM (Incident, Problem, Change, Request)

- CMDB

- ITOM

- HRSD

- CSM / SPM (as applicable)

- Ensure solutions align with ServiceNow best practices and platform standards

- Collaborate with ServiceNow developers and architects to clarify requirements and solution design

- Agile & Delivery Support

- Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives

- Assist Product Owners with backlog prioritization and scope definition

- Support QA teams with requirement validation, test scenarios,



and defect analysis

- Coordinate and support User Acceptance Testing (UAT) and obtain business sign-offs

- Documentation & Stakeholder Management

- Maintain documentation such as BRD, FRD, user stories, process diagrams, and traceability matrices

- Act as the primary liaison between business users and technical teams

- Proactively identify risks, dependencies, and impacts and communicate to stakeholders

Qualifications:

Required Qualifications

- Bachelor’s degree in Business, Information Technology, Engineering, or related field

- 4+ years of experience as a Business Analyst

- At least 2–3 years of hands-on experience with ServiceNow projects

- Strong understanding of:

- ServiceNow platform fundamentals

- ITIL processes and service management concepts

- Experience working in Agile and/or Waterfall environments

- Excellent communication, documentation, and stakeholder management skills

Required Skills

- Requirements elicitation and analysis

- User story creation and acceptance criteria definition

- Process modeling and workflow analysis

- Stakeholder facilitation and collaboration

- Tools: ServiceNow, JIRA / Azure DevOps, Confluence / SharePoint

Preferred / Nice-to-Have

- ServiceNow Certified System Administrator (CSA)

- ITIL Foundation certification

- Experience with ServiceNow workflows, service catalogs, and integrations

- Exposure to ServiceNow reporting and Performance Analytics





- Experience working in enterprise or managed services environments

Soft Skills

- Strong analytical and problem-solving skills

- High attention to detail

- Proactive and self-motivated

- Ability to manage multiple priorities and stakeholders

- Collaborative team player with a c***omer-focused mindset

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this prospect, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

📌 Lead I - Business Analysis (Hyderabad)
🏢 VARITE
📍 Hyderabad