The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional setting.
Mandatory Skills - ITSM & HRSD / SAM / HAM. Also experience in Service portal / Employee Center
Key Responsibilities
Delivery & Work Management
- Own and prioritize incidents, requests, and enhancements aligned to business SLAs
- Ensure high-quality, on-time delivery across all ServiceNow workstreams
Team Leadership
- Lead, mentor, and manage ServiceNow developers and admins
- Allocate work based on skills, capacity, and priorities
Customer & Stakeholder Management
- Act as primary customer interface
- Translate business needs into scalable platform solutions
- Provide proactive updates and drive customer satisfaction