Job Summary:

Provide L2 technical support and troubleshooting for Microsoft 365, identity, endpoint management, security, and end-user computing services. Key

Responsibilities

Provide L2 support for Microsoft 365, Teams, Exchange Online, SharePoint, and OneDrive.

Administer and troubleshoot Active Directory & Entra ID.

Support MFA, Conditional Access, and Identity & Access Management.

Manage and troubleshoot Intune/MDM, device enrollment, compliance, and endpoint policies.

Handle user lifecycle management including onboarding, transfers, and offboarding.

Investigate and resolve complex incidents, perform RCA, and escalate issues to L3 teams when required.

Manage Incident, Service Request, Problem, and Change Management as per ITIL.





Provide end-user support and maintain SOPs/knowledge articles.

Monitor services, identify recurring issues, and contribute to continuous improvement.

Mandatory Skills:

Microsoft 365 Administration

Exchange Online & Teams

Active Directory & Entra ID Intune / MDM

MFA & Conditional Access

Device Compliance & Security

ITIL / Incident & Change Management

Robust troubleshooting and problem-solving skills

Certificate :- AZ900, AZ104

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Technical Support Engineer (Sahibzada Ajit Singh Nagar)
🏢 Cywarden
📍 Sahibzada Ajit Singh Nagar