Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design.

It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide. About The Job:

- Experience Level: 5+ Years
- Shift : 12 - 9 PM IST
- Seeking an experienced L2 Application/Production Support Engineer to support business-critical applications, manage production incidents, troubleshoot technical issues, and ensure application availability and stability.

Essential Job Functions:

- Provide L2 production/application support and resolve escalated incidents.
- Manage Incident, Problem & Change Management activities.
- Troubleshoot application, database, OS, and cloud-related issues.
- Perform RCA/post-mortems for critical production incidents.
- Monitor application health, logs, alerts, jobs, and performance.
- Coordinate with Development, Infrastructure, Product, and Business teams.
- Support releases and maintain technical/operational documentation.
- Ensure adherence to defined SLAs/OLAs.

Qualifications:

Must-Have Skills

- 4–8 years in Application/Production Support.
- Strong SQL and database troubleshooting – SQL Server/PostgreSQL/Oracle.




- Cloud exposure – AWS preferred; Azure/GCP acceptable.
- Monitoring tools – Splunk, CloudWatch, Prometheus, Grafana or equivalent.
- Windows & Linux troubleshooting.
- Incident, Problem, Change Management and RCA experience.
- Strong communication, troubleshooting, and stakeholder-management skills.

Good-to-Have
- Python scripting / Terraform.
- Financial Services or Capital Markets experience.
- AIOps / AI-ML exposure for anomaly detection, predictive alerts, or log analysis.
- Experience supporting highly available 24×7 applications.

Education
- Bachelor's degree in Computer Science, IT, Engineering, or related discipline.

Screening Priority
- Strong Production Support + SQL + Cloud + Monitoring + Incident Management experience.
- AI/ML/AIOps is desirable, not mandatory.

Note : Disqualifying Criteria
- No hands-on L2 Application/Production Support experience.
- Weak or no SQL/database troubleshooting experience.
- No practical Cloud exposure (AWS preferred; Azure/GCP acceptable).
- No experience with monitoring/observability tools such as Splunk, CloudWatch, Prometheus, or Grafana.
- No exposure to Incident, Problem, Change Management and RCA.
- Only Development/Testing experience with no production support ownership.
- Unable to support the 12 PM–9 PM IST EMEA shift / hybrid model.




- Poor communication or inability to handle critical incidents and stakeholder coordination.
- Lack of AI/ML/AIOps experience should not be treated as a disqualifier.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Chance Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Production Support Engineer (Noida) (Gurugram)
🏢 VARITE
📍 Gurugram