L1 – DC Hands & Feet (DR + NDR – Chennai)

Location: Turbhe, Navi Mumbai

Experience: 2 years relevant (entry-level IT support)

Job Overview: Provide 24×7 hands & feet onsite support at the DR site Chennai, with on-call cover for Near DR.

Key Responsibilities

- Physical activities, health checks, and vendor escort in DR/NDR.
- Daily physical health check of all devices; follow up on observations.
- Backup tape management (insert/remove, labeling, tracking, reconciliation).
- In/out register for visitors and bank material with delivery challans.
- Remote-hands support for network/server teams.
- Prepare operational reports, capacity/utilization inputs and service metrics.
- Ensure SLA compliance, audit readiness and RBI/security policy adherence.
- Maintain SOPs, runbooks, KB articles and operational documentation.




- Coordinate with OEMs/vendors and internal teams for issue resolution.
- Support DR drills, patching, vulnerability remediation and preventive maintenance.
- Participate in RCA preparation for Priority incidents.
- Follow Incident, Problem, Change and Service Request Management processes.
- Perform daily physical equipment health checks and media/tape handling where applicable.
- Maintain visitor/material movement registers and support vendor escort activities.

Technical Skills: DC operations, cabling, tape handling, ITSM logging.

Certifications: Preferred: ITIL Foundation

Coverage Model: Onsite 24×7 at DR Chennai; on-call for NDR

📌 – DC Hands & Feet (DR + NDR) (Chennai)
🏢 S2Integrators
📍 Chennai