Role Overview

We are looking for an L2 Application Support Engineer to support business-critical applications in a production environment. The role involves incident management, troubleshooting, root cause analysis, monitoring, and application support with moderate Java coding exposure. Candidates should have strong problem-solving skills and the ability to work closely with development teams and business stakeholders.

Key Responsibilities

- Provide L2 support for production applications and resolve incidents within SLA.
- Troubleshoot application, database, and system-related issues.
- Analyze logs, identify patterns, perform root cause analysis, and recommend fixes.
- Support application releases, deployments, and operational activities.
- Develop simple enhancements, automation scripts, and bug fixes where required.
- Collaborate with Application Development, Infrastructure, and Business teams.
- Create and maintain support documentation and knowledge articles.

Required Skills

- Bachelor's Degree in Computer Science or related field.
- Strong understanding of Data Structures and Computer Science fundamentals.
- Experience in problem-solving within development or production support environments.
- Working knowledge of Java (moderate coding proficiency).
- Strong SQL skills with experience in Oracle, DB2, Sybase, or similar RDBMS.
- Good knowledge of Linux/Unix commands and troubleshooting.




- Experience with scripting using Shell, Python, JavaScript, or Perl.
- Strong analytical and communication skills.

Preferred Skills

- Experience in Financial Services / Investment Banking domain.
- Exposure to ITIL Incident and Problem Management processes.
- Knowledge of Big Data technologies such as Spark, Hadoop, HDFS, and cloud environments.
- Experience with monitoring and support tools.

Interview Focus Areas

- Java Fundamentals & Coding
- Data Structures and Problem Solving
- SQL Queries, Joins & Indexing
- Linux Commands & Troubleshooting
- Production Support Scenarios
- Root Cause Analysis
- Communication & Stakeholder Management

Bounteous x Accolite makes the future faster for the world’s most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and productive business impact and help our clients win.

For more information visit: www.accolite.com

📌 Application Support Engineer (Bengaluru)
🏢 Accolite Digital India
📍 Bengaluru