Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design.

It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide. About The Job:

- Provide technical production support, administration, integration support, and service readiness activities for UKG/Kronos Workforce Management solutions while ensuring system stability, performance, and availability.
- Experience: 8+ Years
- Shift Time: 1:00 PM – 11:00 PM

Essential Job Functions:

Transition & Service Readiness

- Participate in transition planning and knowledge transfer activities.
- Review technical architecture, integrations, interfaces, customizations, and security configurations.
- Validate technical documentation, operational procedures, and monitoring processes.
- Identify technical risks and recommend mitigation strategies.
- Ensure operational readiness before transition to steady-state support.

Technical Production Support
- Provide Level 2 and Level 3 technical support for Kronos/UKG Workforce Management.
- Troubleshoot application, integration, interface, and performance issues.
- Perform Root Cause Analysis (RCA) and implement permanent fixes.
- Support production deployments, patching, upgrades, and release activities.




- Monitor application health and proactively address technical issues.
- Ensure high system availability and performance.

Integration & Technical Administration
- Support and maintain integrations with:
- HR Systems
- Payroll Applications
- ERP Platforms
- Active Directory
- Identity Management Systems
- Third-party Workforce Applications

- Technical expertise in:

- REST APIs
- SOAP Web Services
- SQL
- XML
- JSON
- SFTP
- Middleware Platforms

Reporting & Data Management
- Develop and maintain workforce reports and data extracts.
- Support payroll interfaces and reconciliation processes.
- Monitor interface failures and resolve data issues.
- Maintain technical documentation and integration specifications.

Continuous Improvement
- Identify automation opportunities within support operations.
- Optimize existing integrations and reports.
- Reduce recurring incidents through proactive monitoring and preventive maintenance.
- Support modernization initiatives and platform enhancements.

Governance
- Participate in daily operational reviews, weekly service meetings, monthly governance calls, and QBRs.
- Provide technical status updates, risk assessments, and improvement recommendations.
- Ensure compliance with SLA, KPI, security, and audit requirements.

Qualifications:

Required Skills

- 8+ years of UKG/Kronos technical support experience.
- Solid knowledge of Workforce Central and/or UKG Dimensions.
- Experience with REST APIs, SOAP services, SQL, XML, and JSON.




- Experience supporting middleware integrations.
- Strong troubleshooting and performance tuning skills.
- Experience in production support and ITIL-based service management.
- Knowledge of release, change, and incident management processes.
- Excellent communication and stakeholder management skills.

Preferred Qualifications
- UKG/Kronos Technical Certification preferred.
- ITIL Foundation Certification preferred.
- Experience with monitoring tools and enterprise integration platforms.
- Exposure to DevOps and automation tools is an advantage.

Additional Requirements
- Flexibility to support business-critical activities, including payroll processing, financial close cycles, production deployments, system upgrades, and critical production incidents outside regular business hours, as required.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Kronos (UKG) - Technical (Hyderabad)
🏢 VARITE
📍 Hyderabad