Business Growth & Account Expansion

- Drive growth of existing business across assigned key accounts.

- Increase OPD (Orders Per Day) and maximize account potential.

- Identify opportunities for upselling and cross-selling QWQER Express services.

- Build account growth plans and execute strategies to improve wallet share from existing clients.

- Negotiate commercial agreements, pricing revisions, and contract renewals.

- Monitor account profitability and ensure sustainable revenue growth.

- Coordinate with customers for operational expansions and recent business opportunities within existing accounts.

Client Relationship Management

- Build and maintain strong long-term relationships with key stakeholders.

- Act as the primary point of contact for assigned client accounts.

- Ensure high levels of customer satisfaction through proactive engagement and support.

- Conduct regular Weekly/Monthly Business Reviews (WBRs/MBRs).

- Present operational performance reports, growth insights, and improvement initiatives.

- Understand customer pain points and work with internal teams to provide effective solutions.

Operations & Escalation Management

- Handle and resolve escalations within defined TATs.





- Act as a key escalation point for delivery failures, claims, and operational issues.

- Ensure smooth execution during peak demand and surge periods.

- Monitor order trends, operational challenges, and service performance proactively.

- Coordinate with operations teams to maintain SLA adherence and service quality.

- Implement and monitor surge pricing based on operational demand and business requirements.

Payment & Financial Coordination

- Ensure timely collections and adherence to agreed payment terms.

- Coordinate with finance teams for invoice reconciliation and closure of outstanding payments.

- Monitor receivables and reduce payment delays.

- Resolve disputes related to deductions, claims, and invoicing.

- Support healthy cash flow management through proactive payment follow-ups.

Cross-Functional Coordination

- Collaborate closely with operations, finance, customer support, and leadership teams.

- Ensure timely issue resolution and process compliance.

- Track KPIs, account performance metrics, and service levels regularly.

- Support operational improvements and automation initiatives where required.

📌 Key Account Manager (Bengaluru)
🏢 Qwqer
📍 Bengaluru