– KEY ACCOUNT MANAGER

Position: Key Account Manager – Commercial Vehicles

Department: Sales / Key Accounts

Reports To: Sales Head / General Manager

Industry: Commercial Vehicle Dealership

Experience: 3–7 Years

Location: As per business requirement

1. Key Responsibilities

A. Key Account Management

· Identify, map and manage strategic/key fleet accounts in the assigned territory.

· Develop strong relationships with owners, fleet managers, purchase heads and decision-makers.

· Understand customer fleet requirements, vehicle application and replacement plans.

· Conduct regular customer visits, reviews and business meetings.

· Act as the single point of contact for key customers and resolve escalations.

B. Sales & Business Development

· Achieve monthly, quarterly and annual sales targets for commercial vehicles.

· Generate new business from fleet operators, corporates, institutions and government accounts.

· Identify opportunities for new vehicle sales, fleet expansion and replacement.

· Increase wallet share through upselling and cross-selling of relevant products/services.

· Monitor market trends, competitor activity and customer requirements.

C. Enquiry to Delivery Management

· Handle the complete sales cycle from enquiry, quotation and negotiation to order booking and delivery.

· Coordinate with Sales, Finance, Insurance, RTO and Delivery teams for smooth execution.

· Ensure timely documentation, invoicing, registration and vehicle delivery.

· Coordinate vehicle customization/body-building requirements wherever applicable.

D. Finance & Commercial Coordination

· Coordinate with banks/NBFCs for customer finance requirements.

· Negotiate commercial terms within company/OEM guidelines.

· Follow up on outstanding payments and ensure timely collection.

· Maintain account-wise sales, payment and profitability information.

E. Tender & Corporate Business

· Identify and participate in relevant corporate, institutional and government tenders.





· Prepare quotations, commercial proposals and required documentation.

· Coordinate with management/OEM team for tender submissions and special approvals.

· Track tender results and develop follow-up opportunities.

F. After-Sales & Customer Satisfaction

· Coordinate with Service, Parts and Customer Care teams to ensure smooth after-sales support.

· Address customer complaints and ensure timely closure of escalations.

· Promote service contracts, AMC, maintenance packages and genuine spare parts.

· Conduct regular customer feedback and satisfaction reviews.

G. MIS & Reporting

· Maintain updated customer/account database and sales pipeline.

· Submit daily/weekly/monthly sales and key-account reports.

· Track enquiries, conversions, deliveries, collections and lost-business analysis.

· Prepare account-wise business plans and sales forecasts.

2. Qualification & Experience

· Graduate in BBA/B.Com/Marketing/Automobile/Business Management or equivalent.

· 3–7 years of experience in commercial vehicle, automobile, fleet, transport .

· Experience in fleet/corporate sales and key-account management preferred.

3. Required Skills

· Strong B2B sales and negotiation skills

· Key account & relationship management

· Commercial vehicle product knowledge

· Fleet/customer application understanding

· Excellent communication and presentation skills

· Positive knowledge of MS Excel, CRM and MIS

· Strong follow-up and collection skills

· Problem-solving and customer-handling ability

· Willingness to travel extensively for customer visits

4. Preferred Candidate Profile

Candidate should have strong connections with fleet owners, transporters, logistics companies, corporates, infrastructure companies, government/institutional customers and should have a proven track record of achieving commercial vehicle sales targets.

Pay: ₹27,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Work Location: In person

📌 Key Account Manager (Navi Mumbai)
🏢 SUPREME AUTOMOBILES -Maruti
📍 Navi Mumbai