We at CeX are looking for customer centric staff, with outstanding written English communication skills to join our expanding customer service team. If your passion is helping make customers happy, then we would love to hear from you.

With excellent career potential and an active social scene to balance our work hard, play hard beliefs, now is a great time to join our team.

The shift pattern is a rotational one with a morning and afternoon shift and with a requirement of one night shift (week) approx every 2 months.

Additionally, travel to the UK will be a requirement.

Company Introduction

Founded in 1992, CeX is a leading UK based retail chain having operations in multiple territories across the globe with a strong foothold in the domain for over 2 decades.

Serving customers through more than 600+ stores in the UK, Spain, Ireland, Australia, Portugal, the

Netherlands, Poland, Mexico, India and Italy with a manpower strength of over 5000+ employees.

We buy, sell and exchange games, gadgets, mobile phones, computing and electronic products,

providing a unique two way service.

We also have sister brands dealing in second hand luxury designer goods and kids stuff.

To know more about our company please visit: www.webuy.com

Location:



Lower Parel, Mumbai

Experience: 0 - 3 years

CTC: 3 - 4 lac pa

Job Responsibilities:

● Provide accurate and timely responses to our customers via email and/or Social Media platforms

● Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company’s policies

● Communicate with internal & external departments to resolve customer queries

● Escalate potential issues to line managers & stakeholders

● Maintain knowledge of team processes and procedures

Required Skills:

● High standard of English writing

● Strong analytical skills

● Customer centric approach

● Problem analysis and solving

● Ability to show initiative and be proactive

● Strong planning and organisational skills

Preferred Skills:

● Product knowledge would been beneficial but not essential

● Experience in social media platform is preferred

Freshers are also welcome

Apply: Interested candidates can directly email us their updated resume to [email protected] For additional information call us at (phone hidden)

📌 Junior Customer Care Associate (Mumbai)
🏢 CeX Webuy.com
📍 Mumbai