Company Description Sutherland is an AI-driven business transformation partner supporting enterprises, including several Fortune 500 organizations, in building, running, and continuously improving their operations. The company integrates artificial intelligence, automation, cloud computing, product engineering, and advanced analytics to deliver measurable outcomes and stronger customer experiences.

Sutherland uniquely combines the engineering of AI-led solutions with the day-to-day running of complex, mission-critical processes at scale. By uniting digital and product engineering, R&D;, and deep operational expertise, Sutherland creates production-grade AI solutions rooted in real enterprise environments. This closed-loop approach positions Sutherland in a “Category of One,” helping clients move beyond pilots to reliable, governed, and scalable transformation.

Role Description The Director of Healthcare Process Excellence and Transformation is a full-time, in office role based in Hyderabad, responsible for leading end-to-end transformation initiatives within healthcare operations. This role focuses on assessing current processes, identifying improvement opportunities, and designing data-driven, AI-enabled solutions that optimize efficiency, quality, and regulatory compliance.

The director will collaborate closely with operational leaders, technology teams, and client stakeholders to prioritize projects, define roadmaps, and oversee implementation of process enhancements.



Daily responsibilities include monitoring performance metrics, driving continuous improvement programs, facilitating training on new processes, and ensuring alignment with healthcare industry standards. The role also involves mentoring cross-functional teams, supporting sales and solution design efforts for healthcare clients, and reporting on outcomes to senior leadership.

Qualifications

- Strong analytical skills to interpret complex data, evaluate process performance, and drive evidence-based decision-making.
- Proven experience in healthcare industry operations, with solid understanding of clinical and non-clinical workflows, compliance, and quality standards.
- Demonstrated project management skills, including leading cross-functional teams, managing timelines and budgets, and delivering transformation programs at scale.
- Experience in training and change management, with the ability to develop learning materials, conduct workshops, and support adoption of new processes.
- Ability to contribute to solution design, proposals, and client presentations for healthcare transformation initiatives.
- Bachelor’s or Master’s degree; advanced certifications in Lean, Six Sigma, or process improvement are an advantage.
- Strong communication and stakeholder management skills, with the ability to work effectively across global, diverse teams.
- Comfort with AI, automation, and digital tools used in process excellence, and willingness to stay current with emerging healthcare technologies.

📌 { "jobTitle": "Director Of Healthcare Process Excellence And Transformation", "locationName": "!None!", "jobType": "!None!", "workplaceType": "!None!", "companyName": "!None!" } (Hyderabad)
🏢 Sutherland
📍 Hyderabad