Job Title: Jira Atlassian L2 Support Engineer

Location: Viman Nagar, Pune

Working hours: 2pm to 11pm and 3pm to 12am

Responsibilities:

- Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools.

- Investigate and resolve issues escalated from Level 1 support in a timely manner.

- Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence.

- Monitor system performance and health, identifying and resolving issues proactively.

- Assist in user and group management, project configurations, and automation rule setups.

- Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools.

- Maintain documentation for common issues, solutions, and configuration guides.

- Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed.

- Assist in plugin installations, upgrades, and minor tool customizations.

- Participate in Atlassian system maintenance and patching activities.

Required Skills:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- 2-4 years of hands-on experience in Atlassian Jira, Confluence, and Bitbucket support or administration.

- Robust knowledge of Jira workflows, project schemes, issue types, permission models,



and Jira Service Management (JSM).

- Experience troubleshooting Atlassian plugins, application logs, integrations, and ticketing/incident management systems.

- Working knowledge of JQL, Groovy/Bash scripting, REST APIs, along with strong analytical, problem-solving, and communication skills.

Employee Benefits:

- Group Medical Insurance

- Cab facility

- Meals/snacks

- Continuous Learning Program

Company Profile:

Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.

We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.

We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.

URL - http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.

📌 Jira AtlassianSupport Engineer (Pune)
🏢 Stratacent India Private
📍 Pune