Role: Java Production Support Engineer-L2/L3

Experience: 3-5 Years

Location: Mumbai

Skillset

J2EE (Spring, Spring Boot)

Microservices architecture

RESTful APIs

Oracle and DB2 databases

Robust SQL troubleshooting skills

Unix / Linux operating systems

Tools &Processes;

- Ticketing tools: ServiceNow / Jira
- Log monitoring: Splunk / ELK (Preferred)
- CI/CD deployment support exposure
- ITIL Incident, Problem, and Change Management

Domain Experience (Preferred)
- BFSI / Banking / Financial Services experience

Responsibilities:

L2 Production Support Responsibilities

- Provide Level 2 support for J2EE and Microservices applications
- Perform incident triage, impact analysis, and resolution within SLAs
- Monitor application health, alerts, batch jobs, and services
- Analyze application, API, and middleware logs
- Perform data analysis using Oracle and DB2




- Support production releases and configuration changes
- Document known issues, workarounds, and resolutions
- Participate in shift handovers and stakeholder communication

L3 Production Support Responsibilities
- Act as escalation point for complex production issues
- Perform in-depth root cause analysis and implement permanent fixes
- Debug J2EE and Microservices application components
- Work with development teams on code-level fixes and optimizations
- Analyze database performance issues (locks, deadlocks, slow queries)
- Support Sev-1 and Sev-2 incidents and post-incident reviews
- Drive automation, monitoring improvements, and stability initiatives
- Mentor L2 team members and support knowledge sharing

📌 Java Production Support Engineer-/ (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai