Roles & Responsibilities
- Provide L2/L3 production support for applications developed using Java and/or Python.
- Monitor application health, performance, availability, and production incidents.
- Use Dynatrace to monitor applications, identify performance issues, analyze logs, and troubleshoot production problems.
- Investigate and resolve application incidents within defined SLA timelines.
- Perform root cause analysis (RCA) for recurring and critical production issues.
- Analyze application logs, stack traces, API failures, database issues, and system errors.
- Work closely with development, QA, DevOps, infrastructure, and database teams to resolve complex issues.
- Participate in incident, problem, and change management processes.
- Support application deployments, releases, patches, and production changes.
- Identify performance bottlenecks and provide recommendations for application optimization.
- Create and maintain support documentation, troubleshooting guides, and knowledge-base articles.
- Participate in on-call/shift support as required.
- Proactively identify potential production issues through monitoring and alert analysis.
- Provide regular status updates to stakeholders during critical incidents.
Must-Have Skills
- Robust experience in Production/Application Support.
- Hands-on experience with Java and/or Python.
- Dynatrace is mandatory experience with application monitoring, dashboards, alerts, traces, logs, and performance analysis.
- Strong knowledge of SQL and database troubleshooting.
- Experience in analyzing application logs, exceptions, stack traces, and error messages.
- Good understanding of REST APIs and web services.
- Experience with Linux/Unix commands and troubleshooting.
- Knowledge of incident management and ITIL processes.
- Strong problem-solving and troubleshooting skills.
- Good communication and stakeholder-management skills.
- Ability to work effectively in a production support/on-call environment.
📌 Java/ Python Production Support (Bengaluru)
🏢 CGI
📍 Bengaluru