- Responsible for support operations including health checks, business service requests, production incident investigations and root cause analysis with focus and emphasis on supporting the platforms
- Ensure adherence to service management standards including incident, problem, change and release management
- Provide articulate, accurate and timely updates on issues to stakeholders
- Provide technical guidance and mentoring for the whole team, help troubleshoot complex technical issues.
- Coordinate and facilitate resolution for major incidents engaging with the incident management team,

upstream providers, infrastructure teams etc. as required

- Follow-up on issues ensuring appropriate remediation tasks are completed
- Collaborate with delivery teams, ensuring support requirements are met prior to production deployment
- Responsible for raising change tickets and communicating appropriately
- Responsible for implementing changes in controlled environments
- Implement and maintain effective, well-rehearsed business continuity and service recovery plans
- Collaborate with regional teams to evolve firm-wide best practices




- Willing to work in a 24x7 environment participating in an on-call rota as well as night and weekend work

Fidelity International offers investment solutions and services and retirement expertise to more than 2.52

million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $710.2 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

📌 Analyst Programmer (Support) (Gurugram)
🏢 Fidelity International
📍 Gurugram