Title: ITOM Developer

Location: Hyderabad, Pune, Banglore, Chennai

Vendor Rate: 7,000.00 - 9,215.00/Day

Salary: ₹1,200,000.00 to ₹1,598,700.00

Relevant Experience: 3 Years

Detailed JD

We are seeking a skilled ServiceNow ITOM CMDB Developer with 4+ years of experience to design, implement, and optimize CMDB and ITOM capabilities within the ServiceNow platform. The candidate will play a critical role in CMDB data modeling, Discovery, Service Mapping, and integrations, ensuring data accuracy and platform stability.

?️ Key Responsibilities

? CMDB Development & Management

- Design, implement, and maintain CMDB data models (CSDM aligned)
- Ensure data integrity, normalization, and reconciliation within CMDB
- Manage CI class structures, relationships, and dependencies
- Perform CMDB health checks, audits, and governance enforcement

? ITOM Implementation

Develop and support ServiceNow ITOM modules:
- Discovery
- Service Mapping
- Event Management (preferred)
- Cloud Discovery (nice to have)

Configure and troubleshoot MID Server setups and integrations.

? ServiceNow Development

Develop using:
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer / Workflows

Customize modules while ensuring OOTB best practices are followed.

? Integrations & Automation

Build integrations using:
- REST/SOAP APIs
- IntegrationHub / Flow Designer

Integrate ServiceNow with third-party monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).

? Discovery & Service Mapping

- Configure and optimize Discovery schedules and probes/patterns
- Implement and maintain Service Mapping for business services
- Troubleshoot issues related to CI identification and reconciliation rules (IRE)

? Governance & Best Practices

Ensure alignment with:
- CSDM (Common Service Data Model)
- ServiceNow best practices

Participate in platform upgrades, patching, and performance tuning.

?‍? Required Skills & Experience

✅ Mandatory

- 4+ years of hands-on experience in ServiceNow development
- Strong expertise in:
- CMDB & CSDM framework
- ITOM (Discovery & Service Mapping)

- Proficiency in:

- JavaScript, Glide APIs
- REST/SOAP integrations

- Experience with:

- MID Server configuration




- CI lifecycle management

✅ Preferred

Experience in:
- Event Management / AIOps
- Cloud Discovery (AWS/Azure/GCP)

Exposure to:
- ITSM processes (Incident, Problem, Change)
- Knowledge of Agile / Scrum delivery model

? Education

Bachelor's degree in Engineering / Computer Science / IT or related field.

? Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITOM
- CMDB Fundamentals / CSDM training

? Soft Skills

- Strong analytical and troubleshooting skills
- Valuable stakeholder communication and collaboration
- Ability to work in global delivery environments
- Proactive in problem-solving and continuous improvement

? Nice Add-ons (Value Differentiators)

- Experience in large enterprise CMDB transformation programs
- Knowledge of governance frameworks, audits, and compliance
- Automation mindset (AI/ML-based ITOM or predictive insights)

Mandatory Skills

We are seeking a skilled ServiceNow ITOM CMDB Developer with 4+ years of experience to design, implement, and optimize CMDB and ITOM capabilities within the ServiceNow platform. The candidate will play a critical role in CMDB data modeling, Discovery, Service Mapping, and integrations, ensuring data accuracy and platform stability.

?️ Key Responsibilities

? CMDB Development & Management

- Design, implement, and maintain CMDB data models (CSDM aligned)
- Ensure data integrity, normalization, and reconciliation within CMDB
- Manage CI class structures, relationships, and dependencies
- Perform CMDB health checks, audits, and governance enforcement

? ITOM Implementation

Develop and support ServiceNow ITOM modules:
- Discovery
- Service Mapping
- Event Management (preferred)
- Cloud Discovery (nice to have)





Configure and troubleshoot MID Server setups and integrations.

? ServiceNow Development

Develop using:
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer / Workflows

Customize modules while ensuring OOTB best practices are followed.

? Integrations & Automation

Build integrations using:
- REST/SOAP APIs
- IntegrationHub / Flow Designer

Integrate ServiceNow with third-party monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).

? Discovery & Service Mapping

- Configure and optimize Discovery schedules and probes/patterns
- Implement and maintain Service Mapping for business services
- Troubleshoot issues related to CI identification and reconciliation rules (IRE)

? Governance & Best Practices

Ensure alignment with:
- CSDM (Common Service Data Model)
- ServiceNow best practices

Participate in platform upgrades, patching, and performance tuning.

?‍? Required Skills & Experience

✅ Mandatory

- 4+ years of hands-on experience in ServiceNow development
- Strong expertise in:
- CMDB & CSDM framework
- ITOM (Discovery & Service Mapping)

- Proficiency in:

- JavaScript, Glide APIs
- REST/SOAP integrations

- Experience with:

- MID Server configuration
- CI lifecycle management

✅ Preferred

Experience in:
- Event Management / AIOps
- Cloud Discovery (AWS/Azure/GCP)

Exposure to:
- ITSM processes (Incident, Problem, Change)
- Knowledge of Agile / Scrum delivery model

? Education

Bachelor's degree in Engineering / Computer Science / IT or related field.

? Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITOM
- CMDB Fundamentals / CSDM training

? Soft Skills

- Strong analytical and troubleshooting skills
- Good stakeholder communication and collaboration
- Ability to work in global delivery environments
- Proactive in problem-solving and continuous improvement

? Nice Add-ons (Value Differentiators)

- Experience in large enterprise CMDB transformation programs
- Knowledge of governance frameworks, audits, and compliance
- Automation mindset (AI/ML-based ITOM or predictive insights)

📌 ITOM Developer _ Infosys (India)
🏢 Tailored Management
📍 India