1. REQUIREMENT TEMPLATE – ITAM (HAM, SAM)

No. of positions

1

Account Name

IKEA

Service Line

SIAM SL

Must have skills - 2 skills which are non-negotiable

HAM, SAM

Desirable skills - 1 skill which is nice to have

CMDB

Infosys role

Senior Consultant

Desired experience range

10-14years

Location(s) where this position can work out of

Bangalore/Pune/Hyd/Chennai

Does this position require working from client office all or some days in the week? If yes pls provide details To be filled-if have details

Is remote working allowed

Hybrid

Any additional things to be checked

24/7 rotational shifts

Responsibilities and JD in brief along with additional criteria to be considered (if any):

Key Role &

Responsibilities

Manage the end-to-end software asset lifecycle, including procurement, deployment, maintenance, usage, and retirement.

Configure, maintain, and enhance ServiceNow SAM Pro modules.

Maintain accurate software license records, contracts, entitlements, and compliance positions.

Conduct license reconciliation across major vendors (e.g., Microsoft, Adobe, Oracle, IBM).

Monitor usage data to detect underutilized or unused licenses and recommend optimization opportunities.

Ensure audit readiness and support internal and external software audits.

Work with procurement, security, finance,



and IT operations to drive SAM policies and governance.

Support Discovery and CMDB quality improvements aligned with SAM best practices.

Develop and maintain software catalog and normalization rules within ServiceNow.

Provide regular reporting on compliance status, risks, and savings opportunities.

Manage end-to-end hardware asset lifecycle from procurement to disposal.

Maintain accurate data in ServiceNow and CMDB.

Ensure proper asset tagging, discovery, reconciliation, and updates.

Build and maintain asset models, catalog items, and stock rules.

Track asset movement, assignment, warranty, and maintenance data.

Conduct periodic physical and automated inventory audits.

Drive standardization for hardware procurement and disposal processes.

Ensure compliance with security, audit, and governance policies.

Collaborate with IT operations, finance, procurement, and logistics teams.

Required Skills

Handson experience with process and policy implementation in both HAM and SAM areas.

Strong understanding of license models, entitlements, and compliance.

Experience with software audits and responding to vendor queries.

Knowledge of CMDB, Discovery and HAM.

Robust analytical skills to interpret usage and compliance data.

📌 Itam (Ham, Sam) (India)
🏢 Clifyx
📍 India