About the Role

We are looking for a skilled and service-oriented IT Technician to provide technical support, installation, maintenance, troubleshooting, and configuration of IT hardware, networking equipment, systems, and end-user devices.

The candidate will be responsible for ensuring the smooth functioning of the company's IT infrastructure and providing timely technical support to employees and project sites.

Key Responsibilities1. IT Hardware & Desktop Support

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Provide day-to-day technical support to employees.
- Troubleshoot hardware and software issues.
- Install and configure Windows operating systems and required applications.
- Perform system upgrades, hardware replacements, and preventive maintenance.
- Maintain IT asset records and equipment inventory.

1. Networking Support

- Install, configure, and troubleshoot basic LAN/WAN infrastructure.
- Support switches, routers, Wi-Fi access points, and network devices.
- Troubleshoot LAN connectivity, internet, IP, DNS, and DHCP-related issues.
- Assist in network cable installation, termination, testing, and troubleshooting.
- Identify and resolve network connectivity problems at office and project sites.
- Maintain basic network documentation.

1. IT Infrastructure Support

- Support servers, network equipment, UPS systems, and other IT infrastructure.
- Monitor basic IT infrastructure and report abnormalities.
- Coordinate with Internet Service Providers and external IT vendors when required.
- Assist with backup and system maintenance activities.
- Ensure proper functioning of office IT systems.

1. User Support & Helpdesk

- Respond to employee IT support requests through calls, email, or ticketing systems.
- Diagnose and resolve technical problems within defined timelines.
- Maintain records of reported issues and resolutions.
- Escalate complex technical problems to senior IT personnel or vendors.
- Provide guidance to users on basic IT-related issues.

1. Software & Security Support

- Install and configure authorized software and applications.
- Manage antivirus and endpoint security installations.
- Perform Windows updates and security patches.
- Ensure systems comply with company IT policies.




- Support user account and access-related activities as authorized.
- Identify and report potential security issues.

1. Printer & Peripheral Support

- Install and troubleshoot network and local printers.
- Troubleshoot scanners, biometric devices, projectors, displays, and other peripherals.
- Coordinate with service providers for equipment requiring external repair.
- Maintain records of IT equipment sent for service.

1. AV & Meeting Room Support

The candidate will also provide basic technical support for office AV and meeting-room systems, including:
- Projectors and displays
- LED/LCD screens
- Video conferencing systems
- Microphones and speakers
- HDMI/DisplayPort connectivity
- Wireless presentation systems
- Conference room equipment
- Basic AV troubleshooting

1. Project Site Support

- Visit customer/project sites when required.
- Support installation and commissioning activities.
- Assist engineers in network and IT infrastructure installations.
- Perform cable testing and equipment connectivity checks.
- Coordinate with project teams for IT-related requirements.
- Ensure site activities are completed according to project requirements.

1. IT Asset Management

- Maintain accurate records of laptops, desktops, monitors, printers, networking equipment, and other IT assets.
- Maintain asset allocation and return records.
- Track equipment repairs, replacements, and warranties.
- Support periodic IT asset audits.
- Ensure proper tagging and identification of IT equipment.

Required Technical Skills
- Windows 10/11 installation and troubleshooting.
- Desktop and laptop hardware troubleshooting.
- Basic LAN/WAN knowledge.
- TCP/IP, DNS, DHCP fundamentals.
- Switch and router basics.
- Wi-Fi troubleshooting.
- Network cable termination and testing.
- Printer and peripheral troubleshooting.
- Microsoft Office 365 / MS Office support.




- Antivirus and endpoint security basics.
- Basic IT asset management.
- Basic AV and video conferencing troubleshooting.

Preferred Skills Knowledge of the following will be an added advantage:
- Cisco / Aruba / TP-Link / D-Link networking equipment.
- Microsoft 365 administration.
- Active Directory basics.
- CCTV and access-control systems.
- Structured cabling.
- Fiber optic basics.
- Video conferencing systems.
- AV equipment and integration.
- Remote support tools.
- IT ticketing/helpdesk systems.

Qualification & Experience

Education:

- Diploma / ITI / Bachelor's Degree in Computer Science, IT, Electronics, Networking, or a related field.

Experience:

- 2–5 years of experience in IT support, desktop support, networking, or IT infrastructure.
- Experience in an IT Networking / System Integration / AV company will be preferred.
- Candidates with hands-on troubleshooting and project-site experience will have an advantage.

Key Skills
- IT Hardware Troubleshooting
- Desktop Support
- Networking
- LAN/WAN
- TCP/IP
- Windows
- Wi-Fi
- Printer Support
- Hardware Installation
- Network Cabling
- IT Asset Management
- AV Support
- Technical Troubleshooting
- Customer Support
- Vendor Coordination

Personal Attributes
- Good communication and interpersonal skills.
- Strong troubleshooting and problem-solving ability.
- Customer-service-oriented approach.
- Ability to work independently and as part of a team.
- Willingness to travel to project/customer locations.
- Good documentation and reporting skills.
- Ability to work under pressure and meet deadlines.
- Positive attitude and willingness to learn new technologies.

Key Performance Indicators (KPIs)
- Timely resolution of IT support issues.
- Reduction in recurring technical problems.
- System and network uptime.
- Effective IT asset management.
- Timely completion of preventive maintenance.
- User satisfaction.
- Proper documentation of IT equipment and support activities.
- Timely project-site technical support.

Salary: As per industry standards and candidate's experience.

Location: Pune

Job Type: Full-Time

Pay: ₹9,438.77 - ₹36,253.19 per month

Perks

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 IT Technician (Pune)
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📍 Pune