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Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution

Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised.

Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLA’s, provision of timely communications and maintenance of ownership until closure.

Collaboration with various teams & stakeholders.

Identify service improvement opportunities along with the leads.

Further development and maintenance of existing knowledge database.

Participates in assigned projects.

Flexible working on weekend, which would be on rotational basis within the team.

Thinking out of the box solutions for issues raised by the customer.

ITIL3/4 foundation certificate is positive to have

Passion to learn new concepts, technologies and processes

Your Experience and Qualification

Must be Fluent in written and spoken German (minimum B2) and English.

Should be a Graduate or equivalent degree.

Minimum 2-3 years proven experience in a service desk / customer service role





Should have experience in voice process, or handling German users via calls.

Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory

Knowledge of BMC helix ticketing tool system

Excellent communication skills

Minimum Requirements

Customer focused and results oriented.

Ability to work alone or as a member of a team.

Readiness to work on shift working pattern and weekend basis.

Responsible and organized.

Logical thinker

Passion to learn new concepts, technologies, and processes.

Our Offering.

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, once your profile will get shortlisted.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions?

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Facts about the jobEntry level: Experienced hires

Part- / Full-time: Full Time

Functional area: IT

Department: Services

Location:

Pune, IN

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Company: MAHLE Holding (IN)

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Closing date for applications

Don't waste any time, apply while the position is online.

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Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies.

Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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📌 IT Service Desk agent with German language (Pune)
🏢 MAHLE
📍 Pune