- Key Responsibilities Hotel Systems Knowledge The candidate should preferably have experience with some or all of the following:Qualifications & ExperienceKey SkillsKey Performance Indicators (KPIs)

- Manage and maintain the hotel's IT infrastructure, servers, networks, Wi-Fi, computers, printers, and communication systems.

- Ensure smooth operation of hotel technology systems, including Property Management System (PMS), Point of Sale (POS), HR/payroll systems, telephone systems, CCTV, access control, and other operational applications.

- Provide technical support to all hotel departments and resolve hardware, software, network, and system-related issues.

- Monitor network performance, internet connectivity, server health, and critical IT systems.

- Manage hotel-wide guest Wi-Fi and ensure reliable and secure internet access.

- Maintain IT security, user access controls, passwords, antivirus, firewalls, and security policies.

- Implement regular data backup and disaster-recovery procedures and ensure business continuity.

- Manage user accounts, email systems, access permissions, and employee IT onboarding/offboarding.

- Coordinate with vendors, service providers, software companies, and corporate IT teams for installation, maintenance, upgrades, and troubleshooting.

- Maintain proper documentation of IT assets, licenses, systems, configurations, and maintenance contracts.

- Ensure software licenses and IT equipment are properly controlled and renewed on time.

- Monitor and control IT-related expenses and assist in preparing the annual IT budget.

- Conduct regular preventive maintenance of IT equipment and infrastructure.

- Support hotel projects such as system upgrades, renovations, new technology installations, and new outlet openings.

- Ensure compliance with hotel IT policies, cybersecurity standards, data-protection requirements, and company SOPs.

- Train hotel employees on basic IT procedures,



cybersecurity awareness, and safe use of technology.

- Respond promptly to critical system failures and minimize operational downtime.

- Maintain confidentiality and security of guest, employee, financial, and hotel business data.

- Prepare IT reports, incident reports, system-status reports, and recommendations for management.

- Participate in emergency and disaster-recovery planning and testing.

- PMS: IDS/ similar hotel PMS

- POS: Micros / Simphony / similar POS

- Hotel booking and reservation systems

- Guest Wi-Fi and network infrastructure

- CCTV and access-control systems

- IP-PBX / hotel telephone systems

- Microsoft 365 / Google Workspace

- Windows Server and desktop environments

- LAN/WAN, switches, routers, firewalls, and VPN

- Backup and storage systems

- Antivirus and endpoint-security solutions

- Bachelor's degree/Diploma in Information Technology, Computer Science, or a related field.

- Typically 4–7 years of IT experience, preferably with 2–3 years in a hotel or hospitality workplace.

- Experience managing IT operations in a hotel/resort is highly preferred.

- Strong knowledge of networking, hardware, software, servers, cybersecurity, and troubleshooting.

- Experience with hotel PMS/POS systems is an advantage.

- Good vendor-management and team-management skills.

- Strong communication and problem-solving abilities.

- Ability to work under pressure and respond to critical IT issues.

- Willingness to be available for emergencies and after-hours critical system support.

- IT Infrastructure Management

- Network & Wi-Fi Management

- Hotel PMS & POS Support

- Cybersecurity & Data Protection

- Server & Backup Management

- CCTV & Access Control

- IT Asset Management

- Vendor Management

- Troubleshooting & Technical Support

- Disaster Recovery & Business Continuity

- Team Leadership

- IT Budget Management

Pay: ₹40,000.00 - ₹55,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 IT Manager (Vashi)
🏢 Hotel Regal Arc
📍 Vashi