Role Descriptions: As a Service Desk | you will oversee first-level technical support| ensuring that incidents and service requests are documented| tracked| and resolved within the established service level agreements. Your typical day will involve managing the scheduling coverage of the team| setting operational goals| and keeping the team informed with the necessary customer-specific knowledge. You will also maintain effective service desk operations| ensuring that the team is equipped to provide high-quality support to users and stakeholders.
Essential Skills: Service Desk - Oversee first-level technical support| ensure incidents and service requests are documented| tracked| and resolved within SLA. Manage scheduling coverage| set operational goals| and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations.